Organizational Development and Change

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Rick Cohen, president and CEO of C&S Wholesale Grocers, is trying to decide whether and how to implement the self-managed teams concept in his warehouse. Eight months earlier, C&S had begun to act as principal wholesaler to A&P throughout New England, a decision that was consistent with the firm's growth strategy, but that also represented a significant increase in daily throughput. Cohen was concerned about whether the company's existing operations would be able to meet the needs of all its cus... Rick Cohen, president and CEO of C & S Wholesale Grocers, trying to decide whether and how to implement the concept of self-managing teams in their warehouses. Eight months ago, C & S began to act as the main wholesaler to & P throughout New England, a decision that is consistent with the growth strategy of the firm, but also represents a significant increase in daily throughput. Cohen was concerned about whether the current activities of the company would be able to meet the needs of all its customers and maintain high levels of customer satisfaction, for which the company was known throughout New England. With the successful implementation of the concept of self-managing teams was credited with improving organizational performance and competitiveness. Cohen asks how this concept can be implemented in the context of time-consuming, labor warehouse environment.  This event is accompanied by a short video for Premium Teachers to show in class. To view the video, or to show the students, click on the video icon.

C&S Grocers: Self Managed Teams
C&S GROCERS: SELF MANAGED TEAMS
In 1918, Israel Cohen and Abraham Siegel bought a small brick warehouse and began making grocery deliveries to stores in Worcester, Massachusetts. Cohen & Siegel had worked together for several years for other grocery wholesalers. They named their fledgling enterprise “C&S,” and worked hard to build a base of loyal, satisfied customers. The company started...
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