How might knowledge of organizational behavior help the company’s frontline store supervisors manage their employees? Would top managers need to understand OB? Why or why not? Organizational Behavior (OB) is a field of study and knowledge that investigates the impact that individuals, groups and structure have on behaviour within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness. That is, it interprets people-organization relationships in terms of the whole person, whole group, whole organization, and whole social system. Its purpose is to build better relationships by achieving human objectives, organizational objectives, and social objectives. Knowledge of organizational behaviour helps the company’s frontline supervisors to manage their employees through motivation, leadership, group motivation, and by developing their performance. Applying the knowledge of behavior can help the company to manage their employees by several ways in which motivation level of employees can be augmented and improved. Some of these factors are described as under:
Job Enrichment: Jobs must be redesigned to provide opportunities for achievement, recognition, responsibility and growth. It comprises of variety in work contents, greater use of skills and opportunity for growth by providing employee with a complete unit of work and increased authority.
Flexible Time: The concept of flexi time is designed to provide employees some control on their work schedule. Entire work time is divided into “core time” and “flexible time”. During core time, all employees are compulsorily present while during flexi time they are free to choose their own timings.
Empowerment: Empowerment essentially means providing authority to employees in their area of operation for resolving their work related problems without seeking approval from above.
As for other top managers, yes we believe top managers should have knowledge of the...