Organizational Behavior Terms

Topics: Motivation, Job satisfaction, Maslow's hierarchy of needs Pages: 7 (1170 words) Published: March 5, 2013
Organizational Behavior

Final Exam- Test Guide

Emotional labor?

Emotional labor is a situation in which an employee expresses organizationally desired emotions during interpersonal transactions at work. For example a waiter or waitress has to greet all the guests politely even if they are not feeling to do so. heredity


Major determinants of


Why agreeableness is
so important?

Agreeableness refers to an individual’s propensity to defer to others. Highly agreeable people are warm, cooperative, and trusting. Being agreeable helps an employee to move ahead in the organization and in return attains more job satisfaction. Agreeable people are better liked than disagreeable people, which explain why they tend to perform better in interpersonally oriented jobs.


Attitudes follow
behavior – Explain?

Early research on attitudes assumed they were casually related to behavior. However, in the late 1960s, some researchers argued that attitudes follow behavior. People often change what they say so it does not contradict what they do. This is because they want to minimize cognitive dissonance. Research has generally concluded that people do seek consistency among their attitudes and between their attitudes and behavior. They either alter the attitudes or the behavior, or they develop a rationalization for the discrepancy.


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What motivates us
does not always make
us happy - Explain?

There is a strong correspondence between how well people enjoy the social context of their workplace and how satisfied they are overall. Interdependence, feedback, and social support are strongly related to job satisfaction and motivation. Pay often comes up when people discuss job satisfaction or motivation. For people having low income or living in poor countries, pay does correlate with job satisfaction and overall happiness. But once people reach a comfortable income level (in the US, $40000), the relationship between pay and overall happiness tends to disappear. People who earn more than $80000 are not happier with their jobs than those who earn closer to $40000.



A process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment.
Also Bear in mind that:
 You may identify one’s perception but you don’t know what people think  Why do people perceive the same thing differently?
 Factors can reside to the perceiver or in the context of a situation in which the perceiver is made
 Perceive the target differently
 Environment and surroundings


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What is behavior based behavior is based on one’s perception of reality not on reality itself on?
Differences between
Attribution theory: an attempt to determine whether an individual’s behavior is internally internal and external
or externally caused.
 Internally caused behaviors: Are those we believe are under the personal control of the individual
 Externally caused behaviors: Are what we imagine the situation forced the individual to act in a certain way.

10 Creativity?

Judging someone on the basis of one’s perception of the group to which that person belongs.
 This is an error can be based on gender, age, race, religion, ethnicity, or even weight
The ability to produce novel and useful ideas.
 Intelligent people who are open to new experiences are more likely to be creative


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11 Motivation?

12 Maslow’s hierarchy of

The processes that account for an individual’s intensity, direction, and persistence of effort toward attaining a goal.
Our attention is organizational goal.
1. Intensity: is about how hard a person tries, however, high intensity is unlikely to lead to favorable job-performance outcomes unless the effort is challenged to a direction 2. Direction:...
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