At the organizational level, the behavior and culture of the organization are among the most important factors. The people are the employees who form the culture, produce the product, deliver it and sell it. The behavior and culture of the organization influences whether or not the talents and positive predispositions of individuals are effectively influenced to create positive outcomes.
The focus of this report is to define these words: organizational behavior, organizational culture, diversity, communication, business ethics and change management. As well as discuss how the defined words correlate with working in a retail store.
“Organizational behavior (OB) involves the actions of individuals and groups in an organizational context. Managing organizational behavior focuses on acquiring, developing, and applying the knowledge and skills of people” (Hitt, Miller, & Colella, 2006, p. 5). When a retail manager cares enough about his or her salespeople the positive effect is that salespeople’s morale soars. Not only do salespeople engage themselves more passionately in their work, but they also become energized and the energy is transmitted to the customers. Everyone benefits from the energy and enthusiasm. “An understanding of OB can help people enhance the positive and reduce the negative effects of working in organizations” (George & Jones, 2005, p. 4).
“Organizational culture is the set of shared values, norms, standards for behavior, and expectations that influence the ways in which individuals, groups and teams interact with each other and cooperate to achieve organizational goals” (George & Jones, 2003, p. 98). The organization’s culture can increase effectiveness by promoting work attitudes and behaviors because of the values and assumptions within the organization. George & Jones (2005) stated the following:
The ability of an organization’s... [continues]
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