January 24, 2010
Organizational Behavior and Communication
The business world is filled with ideas and behaviors that are vital to the general success of a company. However, none may be more important to the success or failure of a business than communication. Communication is the complex simple idea of transferring and understanding meaning. In fact, Robbins and Judge exclaim that “no group can exist without communication,” (Robbins & Judge, 2007). With the understanding of the basis of communication it is easily understood why communication is vital in all aspects of business success. However, the following will only address three main components of business function: a company’s culture and values, perception, and the use of conflict to improve communication.
Specific Organizational Culture and Values
With stores on nearly every corner, Starbucks Coffee Company seems the place to be. Within one location, customers can purchase coffee and tea drinks, baked goods, breakfast sandwiches, coffee by the pound, music, internet service, etc. The list seems to go on and on. And with over 16,000 stores open by the end of 2009, it doesn’t seem to be stopping (Starbucks Corporation, 2009). Starbucks’ Mission Statement is “to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time,” (Starbucks Corporation, 2010). Starbucks strives to fulfill its mission by focusing on quality coffee, the exceptional treatment of its customers and positive standing within the communities surrounding its stores. Environmentally, the coffee company vows to be “committed to a role of environmental leadership in all facets of [its] business,” (Starbucks Corporation, 2010). These are the espoused values of the corporation. This is what Starbucks says it should and will do. And compared to its enacted values, Starbucks holds up. Author...