October 10, 2005
Understanding Organizational Behavior
The past 10 to 15 years has shown a change in how organizations view their employees and customers. Employee and customer satisfaction are key elements organizations need in order to survive the continuous changes happening today, and in the future. Having knowledge of and expanding on organizational behavior, diversity, effectiveness and strategy, and continued learning is a valuable asset for any organization and its managers trying to not only survive the changes they face, but to also bypass any competition.
Webster's dictionary defines organizational as "of or relating to an organization" (Webster's 2004 p874). Webster's also defines behavior as "1c) the response of an individual, group or species to its environment" and "3)..the way in which something functions or operates" Webster's 2004 p. 111). Our text defines organizational behavior as "The study of human behavior in organizations" and further states " devoted to understanding individual group behavior, interpersonal processes, and organizational dynamics (Schermerhorn 2005 p 17). For an organization to adapt to the rapid changes in technology and customer needs, the organization must understand the culture and diversity of the employees.
"People are an organization's most important asset" and when an organization understands and shows its employees how important they are to the organization, the organization has taken its first step towards understanding its organizational behavior. (Schermerhorn 2005 p17).Without the continued support of the employees, an organization is sure to fail.
Today's manager must be able to adapt, learn and change. Years ago managers made decisions and implemented changes without involving the employees, disregarding the fact that it is the employee who is the one doing the work. Today, managers and supervisors have to realize and understand the fact that employees... [continues]
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