Organizational Behavior “is the study of human behavior in organizations. It is a multidisciplinary field devoted to understanding individual and group behavior, interpersonal processes, and organizational dynamics” (Schermerhorn, Jr., Hunt, & Osborn, 2005, p. 3). Organizational Behavior encompasses numerable professions, companies and organizations, with the goal of increasing productivity, attaining organizational goals, promoting employee development and learning, empowering employees and providing customer service to external and internal stakeholders.
An important element in the Organizational Behavior of a criminal justice agency is the ability to formulate a purpose and mission for the agency. This purpose and mission is pivotal on the acceptance of the agency’s clientele. After a purpose and mission is identified, a criminal justice agency has to formulate a strategy to fulfill the purpose and mission. Culture and diversity is another element of Organizational Behavior. Criminal justice agencies are dealing with culture and diversity internally and externally. Criminal justice agencies remain dynamic in society and must adapt to the changing demographics, priorities and problems of those whom they serve. Employees and the public constantly examine competency of administrators and managers in an agency. Enhancing managerial skills such as personal, interpersonal and group skills positively affects these examinations. Criminal Justice Agencies
Criminal justice agencies are deeply affected by Organizational Behavior. They face the challenges of creating a working environment that will attract potential and satisfy current employees. People are seeking employment that creates learning opportunities, shares the same values and is simply an enjoyable environment. Criminal justice agencies are “customer-driven and market-driven organizations” (Schermerhorn, Jr., Hunt, & Osborn, 2005, p. 8). An organization’s...
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