The importance of interpersonal skills:
• Practicing managers have long understood the importance of interpersonal skills to managerial effectiveness.
• Until the late 1980's business school emphasized the technical aspects of management, specifically focusing on economics, accounting and quantitative techniques.
• Over the past two decades, however business faculty have come to realize the importance that understanding of human behavior plays in determining manager's effectiveness.
• Importance of developing manager's interpersonal skills is closely tied to the need for organizations to get and keep high-performing employees.
• The wages and fringe benefits are not the main reasons people like their jobs. Far more important is the quality of the employee's job and the supportiveness of the work environment.
• Good interpersonal skills make the work place more pleasant.
>> Technical skills are not enough alone, managers also have to have good people skills to succeed in management.
** Effective versus successful managerial activities
Fred Luthans looked at (what managers do?) from different perspective.
• He asked the question (Do managers who move up the quickest in an organization do the same activities as managers who do the best job?) That's not what appears to happen.
Luthans studied more than 450 managers , and found that these managers who all engaged in four managerial activities.
Traditional management: decision making, planning and controlling Communication : exchanging routine information and processing paperwork Human resource management : motivating ,disciplining, managing conflicts and training. Networking : socializing , politicking and interacting with outsiders.
| |Average managers |Successful |Effective | |T.M |32% |13% |19% | |COM. |29% |28% |44% | |HR. |20% |11% |26% | |NETW. |19% |48% |11% |
• Among successful managers ,networking made the largest relative contribution to success and HR activities made the least relative contribution.
• Among effective managers , communication made the largest relative contribution and networking the least
• This finding challenges the historical assumption that promotions are based on performance and it illustrates the importance of networking and political skills in getting ahead in organization.
**complementing intuition with systematic study..
*Explain the value of the systematic study of OB.
• If you've attempted to predict what others might do under different sets of conditions .
• Your casual or common sense approach to reading others can often lead to erroneous prediction.
• So, you can improve your predictive ability by supplementing your intuitive opinions with more systematic approach.
• Systematic approach : is the belief that behavior is not random .
• There are certain fundamental consistencies underlying the behavior of the individual that can be identified and modified to reflect individual differences.
• These fundamental consistencies are very important why? Because they allow predictability.
• So, behavior is generally predictable and the systematic study of behavior is a means for making reasonably accurate behavior.
• Systematic study: looking at relationships, attempting to attribute cases and effects and basing our conclusions on scientific evidence.