Dawn L. Chapple
University of Phoenix
Quality Management and Productivity/ MGT - 449
Bernie Farkas, PMP
April 3, 2008
Organizational Assessment Paper
This week’s assignment is about evaluating the quality issues of three organizations. The three sectors I chose to evaluate are manufacturing, service and government. I will then discuss the importance of quality to each organization, the relationship of quality to customers, the leadership commitment to quality and the alignment of quality to the organization’s strategic goals and objectives. Wyeth Pharmaceuticals (manufacturing)
Wyeth Pharmaceuticals is a global manufacturing company with a mission statement, vision, goals and objectives. They manufacture medicine for the world therefore, quality is extremely important to this organization. Wyeth Pharmaceuticals quality issues are meeting global regulations while keeping down production costs. According to Wyeth Pharmaceuticals, “in order to achieve their mission and realize their vision they must live by the following values: quality, integrity, respect for people, leadership, collaboration and teamwork.” (Wyeth.com, 2008). The relationship of quality to Wyeth Pharmaceuticals customers is realized by their track record. Wyeth Pharmaceuticals sells their products in over 145 countries. The company is well known for the following products: Chap Stick, Advil, Robitussin and Preparation H. Through longevity the company has continuously shown their relationship of quality to their customers. The company also maintains a product quality department. The product quality department is a way for the customer to communicate directly to the company any problems or concerns they may have. Wyeth provides a toll free number for customers to speak with a product quality employee and or nurse to ask questions and express concerns or adverse reactions to all products. Those calls are documented and dealt with daily. Through...