Organization Behaviour

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Chapter 17

Organizational culture

Case incident II

Table of Contents

Executive Summary
Question & Answers


Wegmans was founded in 1916, by brothers Walter and Jack Wegman, as a small family-owned food store in Rochester, New York State. It was initially called the Rochester Food and Vegetable Company, and operated out of the Wegmans'house. In the early 1920s, the Wegmans moved the store to a new location and expanded the product range to make it a full-fledged grocery store selling fresh produce, bakery goods, and canned goods. The store also had a small cafeteria. It’s Headquarters in Rochester, New York.

Wegmans is consistently voted as one of the best companies to work for in the US by several independent sources. It is also one of the rare companies in the retail sector that had a relatively low voluntary attrition rate (seven percent for full time employees). Wegmans' culture is articulated in its philosophy 'Employees first, Customers second'. However, in spite of its expressed preference for employees over customers, Wegmans is known for its high level of customer service.

Question No 1
Is Wegamns Culture Strong or Weak and what are the Characteristic of Wegmans culture and how it affect its employees particularly new hires?
Strong culture is said to exist where staff respond to stimulus because of their alignment to organizational values. Conversely, there is Weak Culture where there is little alignment with organizational values and control must be exercised through extensive procedures and bureaucracy. Where culture is strong - people do things because they believe it is the right thing to do.

Characteristic of Wegmans
* Diversity and equal opportunity.
* Respect co-employees , pursue excellence , make a difference and become empowered. * Management 's acknowledgment of the importance of its workforce that is well-motivated to do their job . * Has a clearly...
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