THE RITZ-CARLTON LLC10
The Mission/ the Moto10
The Vision / Credo10
THE MARRIOT INC. VALUES ANALYSIS14
Marriott Mission Statement14
In assignment represent my research on The Ritz-Carlton and Marriot Inc structure, Culture and Values and the direct implication on the organisation Strategy, Staff, Skills and Style. Using the Mckinsey 7S to highlight the direct consequence of the shared values, structure and culture on the any organisation. Followed by formal definition, methods and theory on organisation structure, culture and values, with analysis of each organisation and the evolving of its history includes analysis of the 3 elements and highlighting Organisation Behaviours and Management Change The findings suggest that these organisations are at similar ends of the organisation spectrum. The Ritz-Carlton is keeping in step with the demands of its mission maintaining an organic, organisational structure and values, however lacks the understanding of the local culture. The Marriott is strong in culture however frustration and confusion in the international level of cooperation due to the Matrix structure. A proposal for change within The Ritz-Carlton highlighting the strategies of adopting the local culture to support the organisation strategy, and a proposal for Marriot Inc, for an international level restructuring which improves the management performance
In this assignment, the study will analysis two organisation The Ritz-Carlton hotel and The Marriott Inc Hotel, the nature of there organisation , with a view to determining the extent to which structure, culture and values impact on organisation al behaviours. Starting with Mckinsey 7s model we display the important binder between Structure, Culture and Shared Values of the companies and analysis their effect on the organisation and the important role affecting on the 4 elements strategy, systems, staff and style. A conceptual background outlines the theoretical principles, which underpin the interpretation given to there organisational attributes. This sets the stages for historical review of the evolution of the organisations and provides data for comparative analysis to be made. This assignment culminates in a proposal for change and change management within the Ritz-Carlton and Marriott Inc and summarizes the critical assumption, key action area and evaluation measures to be taken Data was collected from literature reviews, personal observations, and interviews with key respondent.
The assignment conducted using a variety of methods
2.Interviews with key respondents
3.The Mckinsey 7S model to display the importance of Structure, Culture and values in the organisation 4.Introduction on each of those elements to clear the scope of each within the organisation al 5.Research on the company and their history and analysis the factors
Mckinsey 7S model was born at a meeting of the four authors in 1978. It went on to appear in "In Search of Excellence" by Peters and Waterman, and was taken up as a basic tool by the global management consultancy McKinsey: it's sometimes known as the McKinsey 7S model.
Figure1-the McKinsey 7s Model Source Peters and Waterman (1980) To be agile and responsive to the customer, the business processes need to be re-engineered and the new mediums exploited to the full. All parts of the organisation will need to make adjustments, with departments and individuals reviewing their capabilities in the light of the new commitments to...