Organisational Structural Analysis

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RMIT UNIVERSITY

Organisational structural analysis
Case study : SriLankan Airlines
AERO2049 – Managing the Engineering Environment Glenn Baxter Adhil Harris S3161420

Organisational structural analysis is the examination of the components of an organisation, in order to determine each components relationship and their relative importance to achieving an organisation’s goals[1]. SriLankan Airlines is an award winning airline which has risen to become one of the best airlines in the Asian subcontinent region in recent years.

Contents
Introduction ............................................................................................................................................ 2 Classification of organisational structure ............................................................................................... 3 Influences on structure ........................................................................................................................... 6 Organisational Effectiveness ................................................................................................................... 8 Current structural issues ......................................................................................................................... 9 Conclusion ............................................................................................................................................... 9 Glossary ................................................................................................................................................. 10 Reference .............................................................................................................................................. 10 Appendix 1 ............................................................................................................................................ 12

Introduction
SriLankan Airlines is the National Carrier for the Democratic Republic of Sri Lanka. It is an award winning carrier having a reputation as a global leader in service, safety, reliability, and punctuality. Launched in 1979 as Air Lanka and later rebranded in 1999 as SriLankan after a strategic partnership with the Emirates Group. In order to capitalise on the country’s ongoing boom in tourism and economic development, SriLankan Airlines is currently expanding and diversifying its wide range of products and services. The airline's hub is located at Bandaranaike International Airport (BIA) in Colombo, from which it operates to its global route network of 51 destinations in 32 countries in Europe, the Middle East, South Asia, Southeast Asia, the Far East, North America and Australia. SriLankan airlines group has a number of subsidiaries that support the airlines operation: SriLankan Cargo, SriLankan Catering, SriLankan Holidays, SriLankan Engineering, SriLankan Training and SriLankan Ground Services. SriLankan Cargo supports the country’s import and export market by providing cargo facilities. It has in recent years doubled its handling capacity by moving into the new Exports Terminal building at BIA in order to serve the growing economy in the years to come. SriLankan Catering provides on-board catering services for Srilankan Airlines and airlines that fly through BIA. SriLankan Catering has attained many industry certifications such as: ISO 9001:2008, ISO 22000:2005, ISO 14001: 2004 and HACCP Codex Alimentarius.

SriLankan Holidays partners with hotel, tour operators and other sectors of the tourism industry to form the leisure arm of the airline and promotes travel to and from Sri Lanka and within all points throughout the airline’s network. SriLankan Engineering provides Maintenance-Repair-Overhaul (MRO) services for the region and has strong expertise in Airbus aircraft. It has also achieved the EASA 145 certification for aircraft maintenance from the European Aviation Safety Agency. SriLankan Ground Services provides...
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