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Organisational Behaviour in John Lewis Plc

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Organisational Behaviour in John Lewis Plc

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University of Hertfordshire

2011
Organisational Behaviour In John Lewis Plc
Assignment 1

University of Hertfordshire

2011
Organisational Behaviour In John Lewis Plc
Assignment 1

Course Title: Organisational Behaviour
Recipient
Number of words: 2 705
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Course Title: Organisational Behaviour
Recipient
Number of words: 2 705
-------------------------------------------------

Table of Contents
INTRODUCTION3
MOTIVATION AT JOHN LEWIS4
Maslow hierarchy needs5
Herzberg’s two-factor theory5
Taylor Scientific Management5
LEADERSHIP AT JOHN LEWIS6
Trait theory7
Style or behavioural theory of leadership7
Sources of power8
Manager v leader8
CULTURE AT JOHN LEWIS9
CONCLUSION11
REFERENCES12
BIBLIOGRAPHY15
APPENDIX 1. Maslow’s hierarchy of needs20
20
APPENDIX 2 Difference of hierarchy needs for different type of employees:21
APPENDIX 321
Training to give the best customer service22
APPENDIX 4 Two-factor Theory of Motivation.22
22
APPENDIX 5 Taylor’s Theory of Motivation22
APPENDIX 6 Table from Annual Report Reward Management 201123

INTRODUCTION

The John Lewis Partnership, as we know it today, came into being in 1929 under the Chairmanship of Spedan Lewis. It currently has 28 John Lewis department stores from Southampton to Aberdeen, 223 Waitrose supermarkets from Plymouth to Norwich. It also has several manufacturing subsidiaries which produce bedding and wooden furniture. Also it owes a 4,000 acre Leckford Estate in Hampshire which grows apples, pears, mushrooms, and produces milk, poultry, and eggs for sale in the Waitrose Supermarket chain. It also has an online shopping service, John Lewis Direct, as well as an agreement with internet grocer Ocado to deliver Waitrose products. It currently employs 64,000 to 76,500 (Wood,Zoe and Kollewe,Julia, 2011) staff (on different sources). Key numbers for fiscal year ending...