Organisation Behaviour Problems And Solutions(Case Study)

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SummaryFran Hayden is a fresh graduate with a Bachelor of Management Studies degree from the University of Waikato. She is interested in a position with Dairy Engineering. This is a big company with 450 employees manufacturing equipment for the dairy industry. She decided to take a job in the position of assistant accountant even though she was unsure if that is the right job for her. When she went to work, she was shock to find out there was no vacancy for her in Cost Accounting. Instead, she had been assigned to Management Information Services (MIS). Her job was to compile information for the monthly report known as "Big Brother" and it is almost entirely clerical. She felt the department was overstaffed as she had little to do after "Big Brother" was completed. The Chief accountant, Rob Poor offered Fran to attend a management workshop on performance measurement. She grabbed the opportunity. Her boss, Peter Burton was away therefore she did not seek his permission but Rob said he will tell Peter about the workshop when he returned. However, Peter was angry when he knew that Fran went to the workshop without his permission as he felt that his authority was being undermined and she had connived behind his back. She sought help from Rob and he assured her he will settle the matter. It seems as though Rob did not keep his word. Vernon Moore the chief cost accountant saw Fran looking miserable and after learning the situation she is in, he took her to see Rob and explained to him. Rob told Fran to write a report on what has happened since she joined the company and this would be brought up during the senior management meeting. Peter proposed to revised "Big Brother" and Rob was impressed and did not confront Peter during the meeting. Fran concluded that she had only two alternatives: a transfer or resignation. Fran decided to draft a letter to Rob, the chief accountant requesting that she be transferred from MIS to the upcoming position in Cost Accounting.

Statement of problemsThe problem that I will be indentifying in this case study is placed in an order where the most important issue is to be address first.

1.Poor leadership"Leadership is a process by which a person influences others to accomplish an objective and directs the organization in a way that makes it more cohesive and coherent. Leaders carry out this process by applying their leadership attributes, such as beliefs, values, ethics, character, knowledge, and skills" An organization requires team leaders or facilitators who provide coaching and support. Both Rob and Peter are poor leaders. Rob did not solve Fran's situation even though she consulted him a few times. He does not understand her situation as he lack social-awareness. Rob also does not know his company well enough because he asked Fran to join the company when there is no position available. Therefore he gave her MIS position which failed to achieve the person-job matching process as her ability and competency do not match with the job. Peter also did not provide any coaching or support to Fran. Furthermore, he does not understand and can't control his emotions towards others as he lack of self-awareness and self-management.

2.Lack of team cohesiveness within organization"Team cohesiveness is the degree of attraction people feel toward the team and their motivation to remain members" Peter told others not to talk to Fran and this made her feel uncomfortable and stress in this kind of environment. This made Fran have a low level of team cohesiveness as she is not motivated to remain a positive member of the team. Mike, Fran's colleague in MIS section also has a low level of team cohesiveness as Peter stole his ideas for the revising plan of Big Brother.

3.Lack of motivation"Motivation refers to the forces within a person that affect the direction, intensity and persistence of voluntary behaviour" Fran lacks of motivation (MARS model) at work because she thinks her job is clerical and she has...
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