Operations Management Project Improvement Plan

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Process Improvement Plan
OPS/571: Operations Management
Instructor: John Moye
University of Phoenix
October 30, 2010

Physical Training (PT) Testing is common among all military branches. The standards and requirements may be different, but all members of the Armed Forces are required to stay fit and will be tested on their physical abilities. As a civilian employee whose job is to quickly and effectively test more than 5,500 members a year, it is essential that we continue to reevaluate our program to run more efficiently and not be wasteful of members precious time. Throughout the past five weeks, the time each portion of the testing cycle has taken was recorded. Changes were made during this time to use the time more effectively. The goal is to not only test the individuals, but also to be eventually able to increase the number of slots available each duty day.

Many factors throughout a testing day can cause the whole process to become delayed. In week one of the recorded data no changes to how the testing cycle is conducted were changed. The testing cycle remained the same to give an accurate number of minutes saved when new ideas were implemented. At the beginning of week two, changes during the sign in and waist measurement stage were applied, starting with the amount of time it would take between signing in and receiving their height, weight and waist taping. In week three, few changes were made, essentially to become comfortable with the previous changes and to make sure that everyone involved in this process were comfortable with the differences before moving on. Week four included a drastic change in our PT program. This change consisted of three of the six members per group testing at a time versus the normal one member to one tester ratio, therefore cutting down the time the strength assessment portion of the test takes by half. In week six no additional changes were made just practicing the continual flow of the previous changes to move...
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