Operations management pizza hut standards project report

Page 1 of 21

Operations management pizza hut standards project report

By | November 2011
Page 1 of 21
MASTERS OF BUSINESS ADMINISTRATION
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Operations Management
Project Report

Pizza Hut Operation Standards
Research by: Zahoor Soomro

University of East London INDEX Sr No No. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. Executive Summary Methodology Limitations Aims and Objectives Company Profile Introduction: Operations Management Operation Standards Main Work Stations Preparation Make table Cut Table Dispatching Process Mapping Table Fishbone diagram table Product Standards Quality Assurance Cost Variance Forecasting Employee Performance Importance of Customer Experience Moment of truth Champs Excellence Marketing Product development Conclusion 2 3 4 5 6 7 8 8 9 9 9 10 11 12 13 15 16 18 19 19 20 21 22 23 24 CONTENTS Page

Zahoor Soomro | Project Report

1

University of East London

Executive Summary
The operations standards are the key path defining elements in any business. Without set procedures optimal results can not be obtained. The operations standards at pizza hut have multifaceted challenges and opportunities. The standards and procedures for doing business are well defined but some of the possible factors can cause to the deviations and variances. Those possible factors can be eradicated through extra efforts into the process. However the small chances of variance will remain the same because the real business scenarios may vary some times than the forecasted one. This report is an attempt to investigate the operational standards and the possible causes of variance in standards and how does it affect customer satisfaction.

Zahoor Soomro | Project Report

2

University of East London

Methodology
1. The study of Pizza Hut (512) is carried out. 2. Geographical location is the Woodford Green 3. Process Mapping Tools 4. Primary Data Collection • 5. Secondary Data collection • • • • • Journals Articles Online sources available; websites News...