Operations Management at Fedex
Contents
1. Introduction 4 2. Background 6 3. Literature Review 7 3.1. Capacity Planning 7 3.2. Employee Motivation 8 3.3. Facilities location 9 3.4. Scheduling 11 3.5. Quality Assurance 12 5. Questionnaire Analysis 13 6. Conclusion 14 7. Recommendations 15 8. References 16 Appendix A: CUSTOMER SATISFACTION SURVEY FOR FEDEX 17 Appendix B: Customer Survey Results 18
1. Introduction
Figure 1: Regional Head Quarters of FedEx
Figure 2: FedEx Corporate Logo; courtesy www.fedex.com
FedEx Corporation, situated in US, is one of the leading supply chain management solution providers in the world. With annual revenues as high as USD33 billion, the company offers incorporated business solutions in logistics through operating collaborative companies jointly under the FedEx brand. FedEx’s group of companies includes FedEx Office, FedEx Express, FedEx Ground, FedEx Freight, FedEx Custom Critical, FedEx Supply Chain, FedEx Services and FedEx Trade Networks. Each of these operating units has its own version of the word mark in which the ‘Fed’ is always purple and the 'Ex’ is in a different color for each division and grey for the overall corporation use (as shown above). A global leader in express distribution, FedEx provides fast, dependable, time-definite delivery to more than 220 countries and territories, connecting markets that comprise more than 90 percent of the world’s gross domestic product within one to three business days.
Headquartered in Memphis, Tennessee, FedEx employees more than 280,000 employees around the world and has major regional reach in Asia, Europe Middle East, Indian Subcontinent, Africa, Latin America and North America. The above map shows the regional headquarters and the main hubs of FedEx across the world.
The unique operating strategy of FedEx Corporation focuses on three levels to deliver such outstanding levels of services to its customers: * Compete collectively by positioned
1. Introduction 4 2. Background 6 3. Literature Review 7 3.1. Capacity Planning 7 3.2. Employee Motivation 8 3.3. Facilities location 9 3.4. Scheduling 11 3.5. Quality Assurance 12 5. Questionnaire Analysis 13 6. Conclusion 14 7. Recommendations 15 8. References 16 Appendix A: CUSTOMER SATISFACTION SURVEY FOR FEDEX 17 Appendix B: Customer Survey Results 18
1. Introduction
Figure 1: Regional Head Quarters of FedEx
Figure 2: FedEx Corporate Logo; courtesy www.fedex.com
FedEx Corporation, situated in US, is one of the leading supply chain management solution providers in the world. With annual revenues as high as USD33 billion, the company offers incorporated business solutions in logistics through operating collaborative companies jointly under the FedEx brand. FedEx’s group of companies includes FedEx Office, FedEx Express, FedEx Ground, FedEx Freight, FedEx Custom Critical, FedEx Supply Chain, FedEx Services and FedEx Trade Networks. Each of these operating units has its own version of the word mark in which the ‘Fed’ is always purple and the 'Ex’ is in a different color for each division and grey for the overall corporation use (as shown above). A global leader in express distribution, FedEx provides fast, dependable, time-definite delivery to more than 220 countries and territories, connecting markets that comprise more than 90 percent of the world’s gross domestic product within one to three business days.
Headquartered in Memphis, Tennessee, FedEx employees more than 280,000 employees around the world and has major regional reach in Asia, Europe Middle East, Indian Subcontinent, Africa, Latin America and North America. The above map shows the regional headquarters and the main hubs of FedEx across the world.
The unique operating strategy of FedEx Corporation focuses on three levels to deliver such outstanding levels of services to its customers: * Compete collectively by positioned
References: [ 4 ]. "FedEx in Memphis." FedEx. Retrieved on February 28, 2010.