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Operations Management

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  • October 2011
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Operation Management – Roles and Responsibilities

Cherie Kinney CNMT
Chris Madden
October 17, 2011

This paper is to introduce what defines operations manager’s duties, goals, and his/her importance to a health care organization. First it will cover a brief definition of what is operations management- the why and what of it. Next within this paper an observance of the roles that are assumed under this heading. Last, which role or goal is considered most important in today’s economy. Operation Management Defined

Operation management (OPM) is defined via the textbook as “...Healthcare operations management is a discipline that integrates scientific principles of management to determine the most efficient and optimal methods to support patient care delivery...” (Langabeer, 2008. p. three). Simpler terms, operation management in health care is finding solutions- to take resources and transform them into the best way to provide services with lowest cost to the organization while keeping exemplarily patient care. The OPM in health care can be referred to as the practice manager, business manager, or by many other titles. Whatever the heading, all pertain to the daily operations of organizations and meeting the needs of each patient. Their roles are many. Goals and Roles of Operations Management

OPM goals to achieve are: to keep the hospital running smoothly, efficiently, and keeping it cost attentive (including educating staff to be aware of costs as well). They have to oversee staffing issues and make sure they are efficiently producing excellence in service delivery. The hospital is mostly service –an intangible product. Most patients see the bandages and meds and believe the price is outrageous that they are charged. That is because most patients are looking for the tangibles, not realizing the costs it takes to deliver to them the services that were provided. These costs are staffing, continuing education updates and advancements of lab,...

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