Operations Management in Business
Task1.1 – Importance of Operations Management to the success of business (McDonald’s) Operations management refers to the activities, decisions and responsibilities of managing the resources which are dedicated to the production and delivery of products and services. Operations management exists in very organization and is very important in business operations since it forms the heart of the organisation by controlling the system of operation. Operations management is one of the three core functions of an organization, and the other two are marketing and finance. In an organisation, operations management and supply chains are linked and they are vital to the existence of business. The supply chain involves in producing and delivering products or services, it includes the input, process and the output. http://highered.mcgraw-hill.com/sites/dl/free/0073525251/886181/stevenson11_sample_ch01.pdf To justify the importance of the success of business, I will use McDonald’s as an example and discuss their operations management. McDonald's Corporation is the world's largest chain of fast-food restaurants. The business began in 1940, with a restaurant opened by siblings Dick and Mac McDonald in San Bernardino, California. Their introduction of the "Speedee Service System" in 1948established the principles of the modern fast-food restaurant. Today McDonald's restaurants are found in 120 countries and territories around the world and serve nearly 54 million customers each day. http://en.wikipedia.org/wiki/McDonald's McDonald’s is a fast pace restaurant providing the fast food, the operations management in McDonald’s is very important because it helps the restaurant to perform effectively and efficiently. Operations management includes the whole planning of the product, capacity, and process, lay out, quality, etc. which is connected to the customer satisfaction. Also, the decision made in the operations management has big impact on both...
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