Operations Management

Topics: Point of sale, Retailing, Customer Pages: 4 (1378 words) Published: March 1, 2013
Operations Management:
Technology and Operations

Effective operations management is one of the most important factors relating to the sucess or in some cases failures of an organisation or company ''because markets are volatile and demand uncertain, it is imperative that organisations become more responsive'' (Christopher, M 2005:142 ) Because of this; organistaions are becoming heavily reliant on technology to perform duties that simply, because of the scale of operations, are not efficient to do 'by hand' . In order to remain competitive, organisations need to respond to the five main objectives of Operations which are : Speed, Flexibility, Dependability, quality and cost. The type of market is the decider of which of these objectives take priority.

The aim of this assignment, using several different sources, is to provide an analysis of the technology available in different areas of operations and to provide a commentary on how they are acheiving the goals companies are employing them for.

In the retail sector, technology is at the forefront of a smooth and successful operation. Customers will always see their time as a commodity therefore it is important that their experience at the store is as seamless as can be. In this consumerist age that we live in, customers are demanding a lot more from retailers. For example; customers expect that if they give their details once, they will be recorded 'on the system' which eliminates the need for them to produce them again. One of the methods used to aid this is the Electronic Point Of Sale system. Initially introduced to automatically tally the total of goods purchased, EPOS systems have evolved to be multifuntional and serve many purposes. Fashion jewellery retailer Swarovski are one of the many companys that use such a system. Initially, the programme used by Swarovski was a DOS based one called Retail Pro. By definition of RetailPro.Com (2011) ''Retail Pro provides retail software for point of sale...
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