Operations and Tqm Assignment Outline

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BTEC – Level -7: Extended Diploma in Strategic Management and Leadership Westford – Assignment Tasks
Unit 11 : Strategic Quality and Systems
Semester: 123-1201(3)/1205(2) Aug-Oct 2012

Learner’s Name: ……………………………………. ID: ……………………………………………..
Class (Course): ………………………………………….. Section ………………………………………….
Unit title: ………………………………………… Date assessment details issued: ………………..
Date handed in: ……………………………….
Word Count: ……………………………….
STATEMENT OF AUTHENTICITY
I confirm that this is my own work and that I have not plagiarized any part of it. I have also noted the assessment criteria and pass mark. I declare that the work I am submitting for assessment contains no sections copied in whole or part from any other sources, unless it is explicitly identified by means of quotation mark or in the case of very long quotations, by means of wholly indented paragraphs. I declare that I have also acknowledged such quotations by providing detailed reference as in an approved format. I understand that unidentified and un-referenced copying both constitutes plagiarism which is a very serious offence. Learner’s signature___________________ Date: / / In order to pass this unit, the evidence that the learner presents for assessment, needs to demonstrate that they can meet all the learning outcomes for the unit. The assessment criteria determine the standard required to achieve the unit.

Learning OutcomesAssessment Criteria (AC) to Test OutcomesTasks Learning Outcome 1
Understand the role of operations management in an organisation Operations managementTask 1
AC1.1 - explain the importance of effective operations management in achieving organisational objectives

AC1.2 - evaluate the success of existing operations management processes in meeting an organisation’s overall strategic management objectives Task 1 (1.1)

Task 1 (1.2)

Learning Outcome 2
Understand the importance of managing quality in an organisation

AC2.1 - explain the importance of effective quality management in achieving organisational objectives AC2.2 - evaluate the success of existing quality management processes in meeting an organisation’s overall strategic management objectives Task 1 (1.4)

Task 1 (1.5)

Learning Outcome 3
Be able to plan a strategic quality change in an organisation
Task 2
AC3.1 - plan a strategic quality change to improve organisational performance AC3.2 - define resources, tools and systems to support business processes in a strategic quality change AC3.3 - evaluate the wider implications of planned strategic quality change in an organisation AC3.4 design systems to monitor the implementation of a strategic quality change in an organisation

Task 2 (2.1)

Task 2 (2.2)

Task 2 (2.3)

Task 2 (2.4)

Learning Outcome 4
Be able to implement a strategic quality change in an organisation

AC4.1 - implement a strategic quality change in an organisation. AC4.2 - embed a quality culture in an organisation to ensure continuous monitoring and development AC4.3 - monitor the implementation of a strategic quality change in an organisation Task 2 (2.5)

Task 2 (2.6)

Task 2 (2.7)

Learning Outcome 5
Be able to evaluate the outcomes of a strategic quality change in an organisation

AC 5.1 - evaluate the outcomes of a strategic quality change in an organisation AC 5.2 - Recommend areas for improvement to a strategic quality change that align with organisational objectives

Task 2 (2.8)

Task 2 (2.9)

Required Task 1: Strategic Quality and Systems
Assessment and Grading:
This assessment is based on achievements in learning outcomes. In order to pass, all criteria identified in the assignment with reference to learning outcomes of the module must be met. Word Count/Limit:

2,500 words (+/- 10%)
Due date: End of Week 7 (9th September 2012). The date of submission is final and non-negotiable. Please study the following case...
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