Operations

Only available on StudyMode
  • Download(s) : 119
  • Published : February 10, 2012
Open Document
Text Preview
Chapter 01
Introduction to Operations Management
 
True / False Questions 
1. Operations managers are responsible for assessing consumer wants and needs and selling and promoting the organization's goods or services. True    False  
2. Often, the collective success or failure of companies' operations functions will impact the ability of a nation to compete with other nations. True    False  
3. Companies are either producing goods or delivering services. This means that only one of the two types of operations management strategies are used. True    False  
4. Operations, marketing, and finance function independently of each other in most organizations. True    False  
5. The greater the degree of customer involvement, the more challenging the design and management of operations. True    False  
6. Goods producing organizations are not involved in service activities. True    False 7. Service operations require additional inventory because of the unpredictability of consumer demand. True    False  

8. The value of outputs is measured by the prices customers are willing to pay for goods or services. True    False  
9. The use of models will guarantee the best possible decisions. True    False  
10. People who work in the field of operations should have skills that include both knowledge and people skills. True    False  
11. Assembly lines achieved productivity but at the expense of standard of living. True    False  
12. The operations manager has primary responsibility for making operations system design decisions, such as system capacity and location of facilities. True    False  
13. The word "technology" is used only to refer to "information technology". True    False  
14. ‘Value added' by definition is always a positive number since 'added' implies increases. True    False  
15. Service often requires greater labor content, whereas manufacturing is more capital intensive. True    False  
16. Measurement of productivity in service is more straightforward than in manufacturing since it is not necessary to take into account the cost of materials. True    False  
17. Special-purpose technology is a common way of offering increased customization in manufacturing or services without taking on additional labor costs. True    False  
18. One concern in the design of production systems is the degree of standardization. True    False  
19. Most people encounter operations only in profit-making organizations. True    False  
20. Service involves a much higher degree of customer contact than manufacturing. True    False  
21. A systems approach emphasizes interrelationships among subsystems, but its main theme is that the whole is greater than the sum of its individual parts. True    False  
22. The Pareto phenomenon is one of the most important and pervasive concepts that can be applied at all levels of management. True    False  
23. Operations managers, who usually use quantitative approaches, are not really concerned with ethical decision-making. True    False  
24. The optimal solutions produced by quantitative techniques should always be evaluated in terms of the larger framework. True    False  
25. Managers should most often rely on quantitative techniques for important decisions since quantitative approaches result in more accurate decisions. True    False  
26. Many operations management decisions can be described as tradeoffs. True    False  
27. A systems approach means that we concentrate on efficiency within a subsystem and thereby assure overall efficiency. True    False  
28. Prior to the Industrial Revolution, goods were produced primarily by craftsmen or their apprentices using custom made parts. True    False  
29. Elton Mayo's "Hawthorne Experiment" was the focal point of the Human Relations Movement, which emphasized the importance of the human element in job design. True    False  
30. Among Ford's many contributions was the introduction of mass production, using the concept of...
tracking img