Operations

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Develop Operational Plans
 
Learning Outcomes
�  Planning & strategies based on workplace monitoring �  Develop scope and objectives of required initiatives based on business goals, staff and customer feedback �  Identify and analyze internal and external factors that may impact on the plan �  Consultation during the development of the plan

�  Develop administrative framework & systems to support planned initiative �  Communicate priorities, responsibilities & timelines �  Develop evaluation systems in consultation with colleagues �  Develop internal & external communication strategies to keep all stakeholders informed �  Develop appropriate and financially sound resource strategies �  Planning for success

 
Organizations exist in order to achieve goals.  In order to be successful these goals must be: �  Specific
�  Measurable
�  Achievable
�  Realistic
�  Time referenced
The overall goal of the organization is usually expressed in its vision/mission statement  
Mission statements
�  Refers to the core business of the company, general philosophy and customer service focus �  Need to be concise and effective
Planning for success
 
�  Planning is the process of determining what steps you will take, when you will take them and how you will take them in order to achieve them �  Business and strategic plans for a business have an external focus that with internal planning devices inform management of the outputs that will meet customer needs as well as achieve business goals There are 4 basic management functions in an organization:

�  Planning
�  Leading
�  Organizing
�  Controlling
Without adequate planning these functions would be ineffective Planning mechanisms related to these functions include:
�  Budgets and forecasts
�  Capacity planning
�  Manufacturing design and operations planning
�  Control processes
�  Facilities layout plans
�  Recording systems plans
�  Inventory Control
�  Resource requirement plans
�  Maintenance plans
�  Productivity plans
�  Plans for technological applications
�  Project plans
�  Planning for success- Why?
�  Enables the design & development of controlled and directed strategies �  Reduces uncertainty  by helping  anticipate and manage the constant change in business environment Planning enables you to:

�  Understand your customers and their needs
�  Understand your own strengths & weaknesses
�  Identify opportunities and threats
�  Exploit your strengths and opportunities
�  Resolve problems and alleviate threats
�  Take steps to  counteract your weaknesses
LACK OF PLANNING USUALLY LEADS TO FAILURE
FAIL TO PLAN, THEN YOU PLAN TO FAIL
Operational plans
These are your day to day action plans
Strategic plans are broken down to accommodate specific operational processes in all areas of your business operations.  Operational plans are internally focused and relate to: Organizational structure

Management teams
Management gaps
Strategy implementation
Process designs
Control and design
Staffing, resource allocation, HR
Budgeting and forecasting within various departments
 
Let’s have a look at these operational plans and their implementation! �  Planning and design processes
�  Planning processes determine your organizational needs and produce the outputs that meet your customer expectations �  Organizational objectives should be designed to  achieve high performance with minimum variation �  OPERATIONS MANAGEMENT IS THE PRACTICE OF MANAGING PRODUCTION.  PRODUCTIVITY IS THE RATIO OF QUANTITY & QUALITY TO THE LABOUR PER UNIT OF TIME �  THE FOCUS OF OPERATIONS MANAGEMENT- PLANNING, SUPERVISING, CONTROLLING, MONITORING AND EVALUATING IS PRODUCTIVITY ORIENTED �  Planning and design processes

�  Inputs are the resources and supplies that can be called upon to cater to a need and are essential for operations. Resource management involves:
�  Recruitment of qualified managers and staff
�  Negotiating consultants for...
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