Operations

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The Business School BA (Hons) in Business Studies

OPERATIONS MANAGEMENT
Unit Guide – 2013 Second Year

Sid Ghosh Tel: 01202 968715 Executive Business Centre (EBC – 5th Floor), E-Mail: sghosh@bournemouth.ac.uk

SG/OM /Unit Guide/2013/T2

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1. 1.1
Week Date 28 25Jan 01Feb 08Feb

TEACHING AND LEARNING PLAN Operations Management
Lecture Basics of Operations Management Content (Topics) L

Definition of Operations Management, Nature of operations, SG1 Operations Management Decisions, Historical Development, Today’s OM Environment, OM in practice. Concept of quality, evolution of quality management, cost of SG2 quality, TQM, concept of Six Sigma.

29

Managing Quality

30 31 32

Strategy and Productivity

The role of Operations Strategy, Developing an Operations Strategy, Strategic Role of Technology, Productivity.

SG3

15- Product and Service Design Feb 22Feb 01Mar Process Selection and Design

The Product Design Process, Factors Impacting Product Design, Designing Services Definition of a Process, Process Selection, Designing Processes, Process Performance Matrix, Linking Product Design and Process Selection, Technology Decisions. Definition of Supply Chain and Supply Chain Management, Measuring Supply Chain Performance, Bullwhip Effect, Supply Chain for Service Organizations, Major Issues affecting Supply Chain. Capacity Planning, Making Capacity Planning Decisions, Location Analysis, Making Location Decisions.

SG4

SG5

33

Global Supply Chain Management

SG6

34 35 36 37 38-40

08- Capacity and Location Decisions Mar 15Mar 22Mar 29Mar Inventory Systems in Operations

SG7

Definition of inventory, reasons for maintaining inventory, SG8 inventory costs, types of inventory systems, basic inventory models. Types of Layouts, Designing Process Layouts, Special Cases of Process Layout, Designing Product Layouts, Group Technology (Cell) Layouts. Scheduling Operations, High-Volume Operations, Lowvolume Operations, Scheduling Work, How to Sequence Jobs, Measuring Performance, Comparing Priority Rules, Scheduling Bottlenecks.

Layout Planning in Operations

Operations Scheduling

EASTER HOLIDAY 41 26Apr

EXAM REVISION

SG/OM /Unit Guide/2013/T2

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2. 2.1 Core

INDICATIVE LEARNING RESOURCES Texts

Reid, R. Dan and Sanders, Nada R., 2010, Operations Management: An Integrated Approach, 4th Edition (International Student Version), John Wiley & Sons, Inc. Additional Hayes, R., 2005, Pursuing the Competitive Edge, John Wiley and Sons Hill, T., 2004, Operations Management, 2nd Edition, Palgrave Macmillan Johnson, R. and Clark, G., 2005, Service Operations Management, 2nd Edition, FT Prentice Hall Slack, N., Lewis, L., 2002, Operations Strategy, FT Prentice Hall Taylor, D. and Brunt, D., 2002, Manufacturing Operations and Supply Chain Management, Thomson Publishing 2.2 Journals

International Journal of Operations and Production Management International Journal of Quality and Reliability Management International Journal of Service Industries Management Journal of Business Process Management Journal of Operations Management The TQM Magazine Harvard Business Review 3. 3.1 ASSESSMENT Assessment Modes

Each of the unit ILOs will be assessed through an in-course assignment and examination as shown below: ILO# 3 4 1 2 Description Mode

To examine the configuration and design of product and Assignment service delivery in the context of operational capability. To compare and contrast operational initiatives across and Assignment frameworks across a range of business sectors. To provide a general understanding of operations Examination management and its relationship to organisational strategy. To analyse the use of planning and control techniques that Examination can be employed in service, manufacturing and not-forprofit organisations.

SG/OM /Unit Guide/2013/T2

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3.2

Case Study Assignment Instructions

3.2.1

Format

This is a group assignment and each...
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