Operational Skills

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Operational Management Skills

Operational Management Skills
www.mce-ama.com/190
level • Middle managers days

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Workshop overview

Operational management is about getting things done through goal-setting, work planning, budgeting, organizing and controlling. The more you can master the basic tasks of management, the more effective you are at getting things done, creating real value for your company. And the more you show your management ability to get things done and add value, the better it is for your career progression.

up, down and sideways. Back on the job, you will better understand how to achieve productive results while handling the pressures of day-to-day management.

Who is this workshop for?

What business issues are addressed in this workshop?

Management was long ago defined in operational terms: setting goals, plan work, budget, organize people and control for results. Despite the emphasis on leadership in recent years, mastery of these operational tasks is still a core requirement of a manager-leader’s role, and a requirement for moving on to higher responsibility. Operational management seems straightforward, but as most managers find out, it’s harder than it looks. Operational Management mastery brings three major benefits: • Improved outputs from your area of responsibility • More time available to devote to leadership and collaboration with other departments • Probable fast-track career advancement. This workshop ensures that you have all the fundamental management tools that are essential for success in the modern corporate world, from setting priorities, to managing time effectively, recruiting high-potential staff, and communicating

Middle managers who would like to be more effective in the operational aspects of management. They may have been in a management role for some time and would like to get better control of the work, or they may have been promoted from a senior R&D, engineering, or other individual contributor role and need to understand how to tackle operational management. The Operational Management Skills workshop does not go deeply into people management or leadership issues, but rather focuses on managing tasks, function and achievement of objectives. Recent participants have included: • Director Finance and Administration • Sales Manager • Product Manager • Brand Manager • Customer Satisfaction Manager • Plant Manager • Field Office Manager • Production Head • Head Donor Relations • Maintenance Manager • Laboratory Manager • Regional Logistics Manager • Business Unit Manager • Head Health and Safety • Corporate Development Manager

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Operational Management Skills

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Manager Legal Department Business Owner Head HR Operations Quality Manager

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Workshop levels



Middle managers (M) Managers who contribute to the formulation of corporate strategy and are responsible for its implementation within their departments/units (typically with 4 to 7 years of experience in this role or equivalent).



personal networking plan Undergo a crash course on time management and on efficient, effective communications View your department as part of the big picture of your company, and check the alignment of your team with your company strategy Through realistic exercises and role plays, practice the key skills of facilitation, prioritization, assertiveness etc. Walk away with a personal action plan linking what you have learned to your own job situation

What will you be able to "take-away" from the workshop?
You will be better able to: • Manage your budget and KPI cycle • Prioritize goals and activities • Organize workflow and processes • Monitor results and take action where needed • Report results • Run effective meetings • Manage your schedule and energy levels • Manage your boss

Workshop Content Module 1: What is Management? • Manager role and tasks • Management skills • What your company expects of you as a manager • Self motivation:...
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