Operational Behavior

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Group – Two or more individuals, interacting and interdependent, who have come together to achieve particular objectives. Formal Group – A designated work group defined by the organization's structure. Informal Group – A group that is neither formally nor organizationally determined; appears in response to the need for social contract. Command Group – A group composed of the individuals who report directly to a given manner. Task Group – Those working together to complete a job task. Interest Group – Those working together to attain a specific objective with which each is concerned. Friendship Group – Those brought together because they share one or more common characteristics. Five stage group development model – Five distinct stages groups go through: forming, storming, norming, performing, and adjourning. Forming Stage – The first stage in group development, characterized by much uncertainty. Storming Stage – The second stage in group development, characterized by intragroup conflict. Norming Stage – The third stage, characterized by close relationships and cohesiveness. Performing Stage – The fourth stage, when the group is fully functional. Adjourning Stage – The final stage in group development for temporary groups, characterized by concern with wrapping up activities rather than task performance. Punctuated-equilibrium model – Transitions temporary groups go through between inertia and activity. Psychological Contract – an unwritten agreement that sets out what management expects from the employee, and vice versa. Role Conflict – A situation in which an individual is confronted by divergent role expectations. Zimbardo's Prison Experiment –

Norms – Acceptable standards of behavior within a group that are shared by the group's members. Hawthorn Studies –
Reference Groups – Important groups to which individuals belong or hope to belong and with whose norms individuals are likely to conform. Conformity – Adjusting one's behavior to align with the norms of...
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