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SimQuick Process Simulation with Excel
Second Edition
by David Hartvigsen Mendoza College of Business Administration University of Notre Dame

Prentice Hall Upper Saddle River, NJ 07458

Table of Contents
Preface
Motivation................................................................................................................x How to use the booklet ............................................................................................x

Chapter 1: Introduction .............................................................................................1 Sec. 1: What is process simulation?.........................................................................2 Sec. 2: What does SimQuick do?.............................................................................3 Sec. 3: How does SimQuick incorporate uncertainty? ............................................4 Sec. 4: System requirements and “installation”.......................................................6

Chapter 2: Waiting Lines...........................................................................................8 Sec. 1: Solving a problem with SimQuick...............................................................9 Example 1: A Bank..................................................................................................9 Modeling the process (with a process flow map) ......................................10 Entering the model into SimQuick ............................................................10 Interpreting SimQuick results....................................................................15 Improving the process, Variation 1............................................................19 Improving the process, Variation 2............................................................22 Sec. 2: Additional waiting line processes ..............................................................23 Example 2: A grocery store checkout........................................................23 Example 3: A call center............................................................................24 Example 4: A fast-food restaurant drive-thru ............................................25 Example 5: A bank with a discrete distribution.........................................26 Example 6: A bank with changing demand ...............................................27 Sec. 3: Waiting lines with Decision Points............................................................29 Example 7: An airport security system......................................................30 Example 8: A department of motor vehicles .............................................33 Example 9: A hospital emergency room....................................................34

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Sec. 4: Waiting lines with priorities and resources................................................36 Example 10: Cross-trained workers at a fast-food restaurant....................36 Example 11: Value meals at a fast-food restaurant ...................................40

Chapter 3: Inventory in Supply Chains..............................................................44 Sec. 1: A periodic review inventory policy ...........................................................46 Example 12: Grocery store inventory........................................................46 Sec. 2: Reorder point inventory policies................................................................49 Example 13: An electronics superstore .....................................................49 Example 14: A warehouse .........................................................................53 Example 15: Two stores and a warehouse.................................................54 Sec. 3: More complex inventory policies ..............................................................56 Example 16: An appliance store ................................................................57 Example 17: A department...
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