Operation Quality Management

Four season hotel is the hotel which has top of the quality service among the entire famous hotel. Besides that, four season hotel also won a lot of an award due to their quality of service. However, four season hotel can be success also can be due to their golden rule which make sure the hotel staff to treat the hotel guests with courtesy and intelligence. Besides that, the golden rule also was meant to the employers which also treat the employees fairly and also treat them in humanity. This golden rule make the hotel become one of the most successful hotel in their service quality. These service qualities are the main important thing that causes the hotel became successful and famous among the entire hotel in the world. Not only have that, four season hotel also succeeded when they making decision based on a clear understanding on the way they do (Slack, Chambers and Johnston 2004). Moreover, Garvin (1987) state that to achieve a good quality, the manager need to have a clear strategy of quality and put the quality strategy into the manageable parts. Besides that, the eight dimension of quality can be view as a strategic analysis of quality and a product rank can be seen in one of the dimension or even more than one dimension Instead of that, there is a lot of company which having a good service quality will also improving the financial of a company (Kano et al, 1983). We can see the reason that Four Season Hotel can be built around the world. However, there is not all the company that precedes the customer first policy. There is a restaurant which located at New York did not apply the customer first theory in the restaurant. Tea and sympathy restaurant is an exception which they are more care about their workers than the customers. The waitress at tea and sympathy restaurant are always more important than the customers cause of the Nicky rules make sure all the peoples are treating as the same way. So, in the restaurant, there is no one gets any special