Operation Management and Quality Management

Only available on StudyMode
  • Download(s) : 195
  • Published : January 30, 2013
Open Document
Text Preview
Contents
1.0 Introduction2
1.1 Operation Management and Quality Management.2 Objectives………………………………………………………………………………………………………………………………………3
2.0 Literature Review4
2.1 Historical Perspectives7
2.1.1 Six Sigma Methodology7
3.0 Background of Organization9
3.1 ON Semiconductor (Malaysia) Sdn Bhd9
4.0 ON Semiconductor Operation Strategy on Quality Management………………………………………………..10
4.1 ON Semiconductor Quality Statement10
4.2 ON Semiconductor Quality Management Approaches10
5.0 Recommendation12
6.0 Organizational Barriers………………………………………………………………………………………………………………14
7.0 Persornal Reflection15
8.0 Conclusion16
Appendix………………………………………………………………………………………………………………………………….……..17 References……………………………………………………………………………………………………………………………………….18

1.0 Introduction

2.1 Operations Management and Quality Management.

Operations management (OM) is a series of activities that transform the inputs to create a goods or services as outputs of organization (Heizer and Render, 2011, p.36). It mains purpose is to control the day to day process of production system, as a fundamental of organization to implement it business strategy successfully. Basically, there are 10 decisions areas in the operation strategy and quality planning and management will be one of the most essential strategies in order to drive company toward success. Products and services quality provided by an organization is a key force to delighted customers, firm profitability as all customers search for superior products and services quality, thus it could be one of the organization competitive advantage if it is able to satisfy customers needs on quality performance (Deming, 1982; Kennedy, 1987; Rust, Zahorik and Keiningham, 1999).

In operations, quality management is defined as a standard of products design and specifically controlling the process of manufacturing to ensure the outputs are superior and usefulness in performance, reliability and durability (Garvin, 1986). The concept is subdivided into two groups which are design to make products fitness to use by customers and conformance with it specifications required by design (Clark, Chew, & Fujimoto, 1990). However, this report will only focus on second concept because of a products quality design is much associate with the process of manufacturing (Fleischer & liker, 1992), and traditional models of literature sees quality as “conformance to requirements” (Crosby, 1979).

For an organization, the ability to produce superior quality products and services will also enables it differentiation from others products as a marketing strategy, attraction of new customers, gain retention of existing customers, and thus enhance the sales to maximize the profit of organization (Parasuraman et al. 1985).

2.2 Objective
In this report, ON Semiconductor had been chosen and interviewed by author for the purpose of achieving the objective of this report, which are: i. To identify and analyze how this organization’s operation strategy in term of quality management helps it to complements the business strategy.

ii. To identify the concept of quality management approach, compare and evaluate how the organization implementing these approaches.

iii. To make recommendation what should organization to be improved and necessary change in order to success in long term.

2.0 Literature Review
Much organization is competing in a way to offer superior products or services quality to ensure their competitive advantage in the market. There have been lots of studies conducted about the quality management. As Crosby (1979) mentioned, organization that offer quality product can help organization to avoid the internal and external failure costs. The cost of this quality assurance will come from prevention and appraisal related factors while the total spending is valuable if the organization can avoid the failure (Superville, Jones, & Boyd, 2003)....
tracking img