Operation management

Topics: Management, Supply chain management, Inventory Pages: 4 (788 words) Published: November 30, 2014
OPERATION MANAGEMENT

Question 1
Briefly explain the activities in Operation Management.

Operations management refers to the activities, decisions and responsibilities of managing the resources which are dedicated to the production and delivery of products and services.The part of an organisation that is responsible for this activity is called the operations function and every organisation has one as delivery of a product and/or service is the reason for existence.

Operations managers are the people who are responsible for overseeing and managing the resources that make up the operations function. The operations function is also responsible for fulfilling customer requests through the production and delivery of products and services.

Although the operations function is central to any organisation, it is only one of the three main core functions, the others being marketing and finance. The marketing function is responsible for communicating the organisation's products and services to its markets and researching customer wants and needs.The finance function is responsible for providing information to assist in economic decision making and the overall management of financial resources.

Question 2
Compare and contrast between Traditional Management & Total Quality Management.

The traditional approach is to have a department responsible for quality. In Total Quality Management, the style is for all associates to become their own quality control department.

Total quality management is a direct challenge to traditional management. Because it is so different, it simply cannot be an "add-on" to traditional management. Nor can it be combined with traditional management structures when a corporation is restructuring. Trying to combine techniques will result in failure.

In traditional management, the focus is internalized, whereas in total quality management the focus is external. This means in traditional management, the focus is on a "doing the...
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