Operation Management

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Operation
Management

GRAND ASTORIA HOTEL

Our Vision:
“Great Hotels Guests Love”
Our Mission:
“To do everything we can to guarantee a ‘wow’ experience for every guest in the hotel so they would love our hotel and keep coming back.” Our Values are Our 5 winning ways:easier not to. We are honest and straightforward and see our decisions through. Do the Right Thing

We always do what we believe is right and have the courage and conviction to put it into practice, even when it might be * We keep our promises and we don’t let people down. * We seek out the facts and trust our judgment.

* We take decisions even when they are difficult.
Show We Care
We want to be the company that understands people’s needs better than anyone else in our industry. This means being sensitive to others, noticing the things that matter and taking responsibility for getting things right. * We treat people as individuals.

* We look and listen for the little things that make a difference. * We use our experience to find new ways to deliver great service Aim Higher
We aim to be acknowledged leaders in our industry, so we have built a team of talented people who have a strong will to achieve. We strive for success and value individuals who are always looking for a better way to do things. * We put our hearts into learning new things.

* We challenge ourselves and those around us.
* We always look for ways to improve.

Celebrate difference
We believe that it’s the knowledge of our people that really brings our brands to life. While other companies may want to impose a rigid, uniform view of the world, we do not. Our global strength comes from celebrating local differences whilst understanding that some things should be kept the same. * We welcome different perspectives and listen to everyone’s ideas. * We are respectful of all cultures and look to learn from others. * We play an active role in the communities in which we operate. Work...
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