Operating System Installation, Maintenance, and Troubleshooting Guide

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  • Topic: Microsoft Windows, Windows Vista, Operating system
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  • Published : January 21, 2013
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OPERATING SYSTEM INSTALLATION, MAINTENANCE, AND TROUBLESHOOTING GUIDE

Table of Contents
1. Table of Contents …………………………………………………………………………............. 2-3 2. Introduction ……………………………………………………………...................................... 4 3. Overview of Operating Systems …………………………………………………………….......... 5 Components and functions of operating systems ……………………………………… 6 Different versions of Windows® operating systems, including Windows 2000, Windows XP, Windows Vista® and Windows 7 …………………………………………………. 6-7 4. Installation of Windows® Operating Systems

Procedures to install Windows 2000, Windows XP, and Windows Vista® operating systems …………………………………………………………………………………… 8 Methods of supporting operating systems …………………………………………… 8-9 Possible concerns when installing and maintaining operating systems ………… 9-11 5. Troubleshooting and Maintenance Issues for Operating Systems Troubleshooting techniques for operating system-related problems …………… 12-13 Maintenance issues for operating systems ………………………………………… 13 Upgrading an operating system compared with a clean installation ……………….. 14 6. Networking and Security of Operating Systems

Networking in operating systems ……………………………………………………… 15 Possible concerns when connecting an operating system to a network …………… 16 Security features of Windows 2000, Windows XP, and Windows Vista® operating systems ………………………………………………………………………………… 16-18 Steps to secure modern operating systems ……………………………………… 18 7. Personal Computers on the Internet

Difference between Internet and network connections ………………………………... 19 Steps to connect a workstation to the Internet ……………………………………………. 19-20 Potential problems and solutions when connecting an operating system to the Internet ……………………………………………………………………………………. 20 8. Legacy Operating Systems

Features of older operating systems ………………………………………………………. 21 Potential issues involved with supporting legacy Windows® operating systems …… 21-22 Support of older applications in current operating systems …………………………… 22 9. Conclusion ……………………………………………………………………………………………… 23 10. References……………………………………………………………………………………………….. 24

1. INTRODUCTION

The purpose of this guide is to train future internal computer support department staff of the DataMax, Inc. Corporation. From hence forward, the name for that internal computer support department shall be “DataMax® Internal Department for Computer Support (DIDCS). Here at DataMax®, we currently utilize the Windows operating systems of Windows 2000, Windows XP, ,Windows 7. However, we require DIDCS staff to have comprehensive knowledge of a great many operating systems. Over the course of this training guide we will introduce important information regarding the various operating systems utilized by DataMax® Inc; specifically the various versions of Windows®, showing some of the methods for the setting up of these operating systems by upgrade and clean installation. We will discuss support for these systems, maintenance, and trouble-shooting issues. Further on, we will delve into networking and security of Windows Operating Systems, which will eventually lead us to the subject of personal computers and the Internet. Last, we will touch upon Windows Legacy Operating Systems and applications, their issues, and how they are supported in current Windows Operating Systems.

2. OVERVIEW OF OPERATING SYSTEMS

An operating system (OS) is software that drive and manages the computer resources. It manages hardware, runs applications, provides an interface for users, and stores, retrieves, and manipulates files. In general, you can think of an operating system as the middleman between applications and hardware, between the user and hardware, and between the user and applications. (Andrews, 2008, p. 36) i) COMPONENTS AND FUNCTIONS OF OPERATING SYSTEMS...
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