Online Restaurant

Topics: Fast food, Customer service, Restaurant Pages: 17 (4280 words) Published: September 16, 2008
HENNY PENNY is the first online fast food restaurant in the history of Pakistan. Our aim is to provide the quality food of your own choice at your door steps with the most convenient online ordering and payment system.

We take great pride and care to provide you with the best food and dining experience in the quick service online restaurant business. We believe eating sensibly, combined with appropriate exercise, is the best solution for a healthy lifestyle. Whether you're taking back lunch or bringing back dinner, HENNY PENNY has all your favorite chicken, salads, sandwiches, snacks, sweets and Beverages. HENNY PENNY also offers a variety of menu items for those who want lower fat, lower calorie choices etc.To help you further, we've provided nutritional information so you can make informed choices about what to eat.

The purpose to start this business is to serve people of new era with a different and the most competitive style. The prime purpose is to generate profit by providing superb customer services. We aim to be leader in providing quality food items that fit into a balanced diet. Our aim is to provide the hygienic and delicious tastes that the customers have never tasted before. We want to add convenience in the lives of fast food lovers by providing them the most wonderful dining experiences at their doorsteps.

 You can't get a table during busy periods of the day
 Food is cooked too far in advance of when I order it
 Food is not served hot enough
 Their food doesn't stay hot if you take it home
 Packaging for take-out food doesn't' keep it warm
 Restaurant is too crowded during meal times
 They don't use high quality meat
 Takes too long to get your order
 People who come in after me get served before I do
 You have to wait too long when you go back to buy something else FEATURES OF ONLINE RESTAURANT
 Aiming to serve you in a way that is more convenient than ever.  Our restaurant caters you 24/7 a week.
 This e-restaurant allows greater customer service relationship by providing enhanced service to their customers.
 Our e-service ensures hygienic, nutritious, healthy food with quick delivery.  Customers can cancel or change the order by simply clicking without disturbing their busy schedules.
 Calorie guide and nutritional facts are displayed with each food item to help the customer to make the most appropriate choice.
 With the unique ordering system, clients can choose from a wide variety of food offerings available in menu.
 Clients make their food selections and designate the day and time the food should be delivered.
 Once the order is placed, HENNY PENNY remains in contact with the customer to ensure that food is prepared according to the client's instructions and then confirms the on-time delivery.
The company's goal is that of a multi-faceted success. Our first responsibility is to the financial well-being of the restaurant. We will meet this goal while trying to consider;
 the effect of our products on the health and well being of our customers (and our staff),
 the impact that our business practices and choices will have on the environment, and
 The high quality of attitude, fairness, understanding, and generosity between management, staff, customers, and vendors. Awareness of all these factors and the responsible actions that result will give our efforts a sense of purpose and meaning beyond our basic financial goals.

"Change the way, food is served”
Tom Peter’s, the Management Guru states:
“Any business that does not change will be dead in five years”. 2008 will go down in history as the year of change, but still retailers who prefer the old days and are, alas, losing market share.
Businesses don’t change for the sake of change, businesses generally change because the consumer either asks or forces them to change. It is not the industry...
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