Online Reservation System of Dagupan Garden Village Hotel

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CHAPTER 1
INTRODUCTION
1.1 Background of the Study
A hotel is an establishment that provides paid lodging on a short-term basis. The provision of basic accommodation, in times past, consisting only of a room with a bed, a cupboard, a small table and a washstand has largely been replaced by rooms with modern facilities. As internet technology has improved, so have reservation systems. Today, it is possible through online, to make a reservation for a hotel anywhere in the world. Hotels can create Web site and post new content on it every day. Dagupan Garden and Dagupan Village Hotels are twin hotels nestled in a calm suburban area of Dagupan City away from the hustle and activity of the city’s main commercial and business center. The management encountered several problems in reservation like phone call misunderstandings; the management have no clear conversation with the guest over the telephone with regards to the information from the guest. Another is conflict regarding the availability of rooms, the guest reserves a room personally without knowing that the rooms are fully booked. Waste of time for the customers is another problem; the guest will have to find another hotel when the rooms are fully booked. The proponents decided to develop a system that will simplify the task of traditional booking. The proposed system will provide users a unique, spontaneous and easy to use interface that improves the way people use the web today.

1.2 Statement of the Problem
The proposed system deals with the problems encountered by the management as well as the guests. This study is sub-divided into the following specific problems. 1.Phone call misunderstandings
Through phone call reservations, the management finds it hard to have a clear conversation with the guest over the telephone with regards to the needed information from the guest. 2.Conflicts regarding room availability

For instance, the guest personally reserves a room without inquiring or knowing that the rooms are fully booked and occupied. 3.Waste of time for the guests
When a guest personally reserves a room on the spot without inquiring, if the rooms are fully booked, then the guest will have to find another hotel.

1.3Objectives of the Study
The primary objective of the study is to develop an online reservation system. Specifically, this study aims to:

1. To provide the management an accurate and precise information from the guests. 2. To help the management and guest review options from available rooms and function halls and rates. 3. To provide the guests an easy and convenient way of reserving or booking rooms and function halls in a short period of time. 4. To promote international, regional and domestic tourism.

With the proposed system, it will help the management to handle the reservation.

1.4 Scope and Delimitation
The scope of the proposed system will focus on the development of Online Reservation System of Dagupan Garden/Village Hotel. It will cover the online reservation of rooms and events and online cancellation. It also covers the payment through bank deposits. It delimits the payment via use of credit card.

1.5 Methods and Procedures
The proponents will use the following methods and procedures to gather information needed for the proposed system. 1.5.1 Data Gathering Techniques
The proponents will use the following techniques to gather information needed for the proposed system. Brainstorming – The proponents shared each other their ideas, knowledge, and suggestions about the concept of the proposed system. Research – to be able to gather the required information needed for the proposed system, the proponents will use the internet to gather other information about the proposed system. Interview- to be able to gather the required information personally from the management needed for their study.

1.5.2 Development Methods
The proponents will use Prototyping Model in developing the system to increase the flexibility of the...
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