Online Reservation System Existing Problem

Topics: Telephone, Payment, Consultative selling Pages: 2 (273 words) Published: August 15, 2011
CHAPTER 2
BACKGROUND OF THE STUDY

Existing System Overview
The customer contact the agency through the telephone or by visiting the office The reservation officer log in to ABACUS/AMADEUS (GDS)
The reservation officer starts using CRS
Getting the tour preferences (departure & arrival dates, number of persons, etc.) and profile information of the customer Booking depends on the destination & departure dates
Review/recap of the purchase
Confirmation of the booking
Receive payment from client
Ticket is given to the client
Print receipt
Statement of the Problem
General Problem
How to create an online reservation system for Sole Destinations Travel & Tours? Specific Problem
How to create a system that will reduce the time consumed and error in the reservation system? •How to create a system that will reduce the operational cost of the company? •How to improve the productivity and increase in sales of the company?

Objectives of the Study
General Objectives
To make an online reservation system for the customers of Sole Destinations Travel & Tours. Specific Objectives
To create a system that will reduce the time consumed and error in the reservation process. •To create a system that that will reduce the operational cost of the company. •To improve the productivity and increase in sales of the company.

Scope
Reservation by the customer is available online by filling up the reservation form. •Customer can also make a reservation through phone or by walk-in. •Customer can reschedule his schedule.

Limitation
The system is through online.
Customer can only pay in bank account of BDO & Western Union. •The customer message will be sent thru the e-mail of the customer within 24 hours.
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