Online Inquiry

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Chapter 1
THE PROBLEM AND ITS BACKGROUND

Introduction

Resorts are places used for relaxation or recreation, attracting visitors for holidays or vacations. They contain swimming pools where people can relax and enjoy together with their families and friends. Most of the resort today includes rooms for overnight accommodation. Before, resorts consist of only cottage, a room with a bed has largely been replaced by rooms with modern facilities, including en-suite bathrooms and air conditioning or climate control, function hall for events, spa and an in-house restaurant. The cost and quality of hotel & resorts are usually indicative of the range and type of services available.

Due to the enormous increase in tourism worldwide during the last decades of the 20th century, standards especially those of smaller establishments have improve considerably.

Today, many systems have used an automation process like using online computer system, due to the efficiency and accuracy. “Online Inquiry and Resort Reservation System” is a transaction processing system that has more advantages rather than a manual Resort Reservation.

Prior to the Internet, travelers could write, call the resort’s telephone directly, or use a travel agent to make a reservation. Nowadays, resorts have their own website where anyone can view information on prices and deals. Today, most of the Resorts provide goods and services using online computer system. It helps to perform task in an easy way with less time consumed and enhance the operating efficiency, improve the service experience as well as provide a means to access markets on a global basis.

Background of the Study

Rhosean Garden Resort is owned by Mr. Jhun ------ and started on ------. It is located at Baliti-Panipuan Road, City of San Fernando, Pampanga with a total lot area of ________. Currently, apart from the streamers that are posted on the roads, the resort uses the Facebook account for its advertisement and marketing purposes.

The resort uses manual style of transacting business with its customers. It uses the manual process in reserving and logging in names of customers. People who plan to make a reservation should make a telephone call to its number posted in their streamers or in their Facebook account.

With the rapid growth of guests’ inquiring for about __ to __ persons a day plus the walk – in customers, the management somehow is experiencing insufficiency and inadequate manpower sources. This situation, prompted the researcher to propose as “Online Inquiry & Reservation System so that the interested parties would be informed. Its establishment with an online system support is a great help to the customers especially nowadays we are living in a modern world with technology makes our world faster and easier.

Most often, the management encountered several problems in reservation like phone calls misunderstanding; conflicts regarding the availability of rooms, the guest reserves a room personally without knowing that the rooms are fully booked. Waste of time for the customers and they have to find other resort when the rooms are fully booked.

In relation to this, the researcher leaded decided to develop a system that will simplify the task of traditional booking. The proposed system will provide users an easy to use interface that improves the people in utilizing the web today.

Online Inquiry and Reservation System aims to develop an official webpage system that will help the management to post and retrieve information easily and accurately. Increasingly potential customers are looking for relaxation and accommodations thus oftenly searching online. Gone are the days when customers had to rely on resort brochures when planning a holiday vacation. With the support of the online system, the customers can easily search out the availability of the resort.

Statement of the Problem

The proposed system deals with the problems by the...
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