Online Hotel Booking System

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Congratulations! You may now proceed to Chapter 2 and 3. Find time to visit me in the office for further consultation for the better improvement of your research.

Chapter 1
INTRODUCTION

Situation Analysis

“If you want to impose change into something, you have to evaluate first where it stands at the moment. That’s the only way you could completely understand the needed improvement.”

As you walk in the lobby, embrace the warm welcome and smiles of the staff and feel at home. From friendly and courteous staff to upscale and cozy accommodations, Paiko Shores Beach Resort and Spa will meet your expectations.

Paiko Blue Waters Beach Resort and Spa is a good get-away for people who want to relax and have fun in the beach. Play and enjoy the heat of the sun amidst coconut trees and sandy beach. Experience the Ilocano hospitality and savor our famous Ilocano delicacies – ‘dinengdeng’, ‘pinakbet’ and ‘kilawen’. Paiko’s location is in a beach of Caba, La union at barangay San Carlos.

Mr. Earl Smith, one of the stock holder of the resort, loves to travel internationally and having tours into relaxing places. And he got the interest of buying a share in Paiko Resort from Jose Ma. F. Gonzales, owner of Paiko.

Paiko Blue Waters Beach Resort and Spa has a manual and offline booking system. The process for their booking; checking the availability of rooms, filling up registration Card, paying fees or a deposit for the reservation of the rooms they want to have, and they use physical bulletin board to post the reservations with client’s names.

The problem domain is it makes their services slow, especially in their booking system. A guest must contact the resort to have a reservation and it is difficult to take deposits.

Taking into consideration that the advent of computers had revolutionized, so shall the way of Paiko should perform their functions. Nowadays, hotels and resorts uses new technologies that have expanded booking system opportunities through the Internet which is a global information-sharing architecture that integrates manifold online content and information servers in a fast, cost-effective, and in an easy to use manner (Taylor, n.d.). Online Booking Systems were already widely used by the Different Hotels and Resorts abroad. By having so, it could then be utilized for quicker and hassle-free reservations for the current guests of Paiko.

Internet is the most channel widely used for communication. It is recommended to make Paiko systems accessible to their guests through Internet gateways.

A computer reservations system or central reservation system (CRS) is a computerized system used to store and retrieve information and conduct transactions related to air travel. Originally designed and operated by airlines, CRSes were later extended for the use of travel agencies. Major CRS operations that book and sell tickets for multiple airlines are known as global distribution systems (GDS). Airlines have divested most of their direct holdings to dedicated GDS companies, who make their systems accessible to consumers through Internet gateways. Modern GDSes typically allow users to book hotel rooms and rental cars as well as airline tickets. They also provide access to railway reservations and bus reservations in some markets, although these are not always integrated with the main system.

As the Paiko steps into the Information Age of the Digital Society, the challenge of pursuing the use of technological advancements intensifies. In line with this, the researchers proposed the Online Booking System of Paiko to bridge the great distance of the tourists. It will also pave way in making the resort globally competitive in terms of making it reachable to more people, hence making it known for its existence.

Theoretical and Conceptual Framework

A conceptual framework is used in research to outline possible courses of action or to present a preferred approach to an idea or thought. Conceptual...
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