Online Computer Labs Monitoring System

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NATIONAL UNIVERSITY OF RWANDA
FACULTY OF APPLIED SCIENCES
DEPARTMENT OF COMPUTER SCIENCE
BACC IV
ACADEMIC YEAR: 2012-2013
CHAPTER 1.
TOPIC:
DESIGN AND IMPLEMENTATION OF AN ONLINE COMPUTER LABS MONITORING SYSTEM CASE STUDY: NATIONAL UNIVERSITY OF RWANDA ICT CENTER/Helpdesk Unit

Guider: Mr. Ratnakar Kitnana

Done by: NTEGEREJIMANA Fidèle
RegNo: 10101528

Done at HUYE, February 26th 2013

CHAPTER 1 GENERAL INTRODUCTION
1. 0. Introduction
The computer is the principal tool used in today’s technology. It is being widely used all over the world and has a major impact in our daily life. People use computers in many ways such as keep track of products; it helps teachers keep track of lessons and grades. They help students do research and learn. Computers let you be connected to networks. They let you hook up to a worldwide network called the Internet. A computer laboratory also name computer lab is a cluster of computers that usually are networked and available for use by the public. Labs frequently are found in public buildings such as libraries, schools such as colleges and universities and community centers. Almost all computer labs offer users’ access to the Internet and provide software that students can use to do research and complete their homework or that others, such as traveling business people, might need for other purposes. Because of their importance to a big number of people, computer labs need to be well monitored. 1. 2. Background of the problem

Rwandan government in his 2020 vision of development has ICT (Information Communication Technology) as one of the three Cross-cutting priorities. The government has formed a national strategy for information and communications technology (ICT). To accomplish this strategy, the Rwandan Ministry of Education (MINEDUC) as a practical and effective partner in assisting the government to achieve its ICT in education goals has the objective of being active in promoting the use of ICT in schools by implementing the computer laboratories in those schools to help teachers and student in learning and doing research. The National University of Rwanda mission is to generate and disseminate high quality multi-disciplinary knowledge and promote effective research, skills training and community service for national competitiveness and sustainable socio-economic development. Because of this, the good performance is required in different activities at the National University of Rwanda including Computer Laboratories monitoring and management activities. OCLMS is a web-based automated system for tracking, recording computer labs activities and IT assets. Actually, there is no automated way to manage the computer labs and their users at National University of Rwanda. This slows down the performance and quality of service delivered. The lab monitors who are responsible for monitoring of computer labs are struggling manually to record every day activities, IT assets and labs users management hence making their work tiresome. This is caused by the lack of well designed and automated system that could help the ICT Center at National University of Rwanda’s ICT center to accomplish the task. The proposed system, Online Computer Labs Monitoring System will help the ICT-Center...
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