Online Banking in Bangladesh

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Online Banking in Bangladesh: An Exploratory Study on Dhaka Bank Limited

An Internship Report on Online Banking in Bangladesh: An Exploratory Study on Dhaka Bank Limited

Course Title: Internship and Viva Course Code: BAN 400

Submitted To Mr. Md. Zillur Rahman Assistant Professor Department of Business Administration Shahjalal University of Science & Technology, Sylhet

Submitted By Arup Ratan Paul Reg. no. 2004731002 4th Year 2nd Semester Department of Business Administration

Shahjalal University of Science & Technology, Sylhet

Online Banking in Bangladesh: An Exploratory Study on Dhaka Bank Limited

Table of Contents Letter of Certificate Letter of Transmittal Acknowledgement Executive summary…………………………………………………………………………..1 Chapter 1 Research Design…………………………………………………………..…….…2 Chapter 2: Conceptual Framework of Online Banking………………………….…………6 Chapter 3: Present Scenario of Online Banking in Bangladesh…………………………..13 Chapter 4: Exploring the Online Banking System of Dhaka Bank Limited……….…….27 Chapter 5: Challenges of Online Banking………………………………………………….30 Chapter 6: Recommendation………………………………………………………………..32 Chapter 7: Conclusion…………………………………………………………………….....35 References

LETTER OF CERTIFICATE

I am very pleased to declare that Arup Ratan Paul, Registration No 2004731002, 4th year 2nd semester, Department of Business Administration, Shahjalal University of Science and Technology, Sylhet-3114 has been given with the topic “Online Banking in Bangladesh: An Exploratory Study on Dhaka Bank Limited.” for researching and writing an internship report on the subject. He has reviewed all the relevant literature and has been surveyed practically in Dhaka Bank Limited, Laldighirpar Branch, Sylhet, for three months to collect both of primary and secondary data. I have supervised her throughout the preparation of the internship paper.

I also certify that the internship paper is an original one and has not been submitted elsewhere previously for publication in any form. He is wished all the best in his effort.

------------------Md Zillur Rahman Assistant Professor & Internship Supervisor Department of Business Administration, Shahjalal University of Science and Technology, Sylhet-3114.

LETTER OF TRANSMITTAL
To The Chairman, Internship Committee 4th year 2nd year examination’ 2010 Department of Business Administration Shahjalal University of Science and Technology Sylhet- 3114 Through: Md Zillur Rahman, Assistant Professor and Supervisor. Subject: Submission of Internship Report. Dear Sir, It gives me enormous pleasure in presenting here with the internship report on “Online Banking in Bangladesh: An Exploratory Study on Dhaka Bank Limited.” which was assigned to me as partial fulfillment of the BBA graduation requirement. The internship program gave the opportunity to have an insight on the Banking sector of Bangladesh through Dhaka Bank Limited.

An attempt has been made in this report to get an insight of Online Banking scenario of Bangladesh. I have tried heart and soul to make the report effective and useful.

The internship program was very much valuable to me as it helped me to gain experience from the practical field. I am grateful to you for providing me this opportunity of gaining such practical experiences and to know how theoretical knowledge is applied in the real world. If you need any assistance for further interpretation, please call me up.

Sincerely Yours,

(Arup Ratan Paul) Reg. No: 2004731002 4th Year 2nd Semester Department of Business Administration Shahjalal University of Science and Technology, Sylhet-3114.

ACKNOWLEDGEMENT It gives me immense pleasure to thank a large number of individuals for their cordial cooperation and encouragement who have contributed directly or indirectly in preparing this report. Firstly, I express my gratefulness to Almighty who has enabled me to pursue my study. I am deeply grateful to Mr. Dr. Md. Nazrul Islam, Head, Department of Business...
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