1.From your knowledge of restaurant, from the video, from the Global Company Profile that opens this chapter, and from the case itself. Identify how each of the 10 decisions of operations management is applied at Hard Rock Cafe?
1) Design of goods and service
Hard Rock Cafe us famous for foods from classic American -burgers and chicken wings- . So they try to be good in service to customers and always modifying the menu. The experience concept is to provide not only a custom meal from the menu, but dining event that include a unique visual and sound experience not duplicated anywhere in the world.
2) Managing quality
Hard Rock Cafe serve over 3,500 meals of each day. The Cafe employs about 400 people, therefore they usually have base on how to manage with their employs to get efficiency because concept of Hard Rock ,who want to work in here are not only competent in their job skills ,they should also have passionate about music and have engaging.
3.) Process and Capacity
Hard Rock Cafe spend millions of each years to purchase new music,souvenirs come from legends of rock -mainly from Elvis – Each Hard Rock Cafe and Restaurant is different design menu that depends on culture & country. Hard Rock Cafe works to create product in an efficient , manner, analyzing them for cost , quantity and labor requirement
4) Location strategy
Hard Rock Cafe has always catered largely to tourist in recent years. The tourist seeking to find a special and memorable time . Their largest restaurant and one the biggest restaurant in the world is located in Orlando , Florida.
5) Layout Strategy
Concept of Hard Rock Cafe stands out the crowded restaurant is their layout just looking their big guitar outside. The wall is being slapped with lots of memorabilia : guitars ,drums , shirts , pants , shoes, scarves , hand written come from music brand or legendary musician , such as Elvis , John Lennon . So that Hard Rock seems to be “Live” museum
6) Human resource...
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