Tarleton State University
16 October 2008
Organizational Development (OD) programs follow a logical progression of events- a series of phases that unfolds over time; an important part of managing an OD program as well is to execute each phase well (French & Bell, 1999). Warner Burke describes seven phases of OD programs as; 1. Entry
5. Planning Change
Entry represents the initial contact between consultant and client; exploring the situation that led the client to seek a consultant; and determining whether the problem or opportunity, the client, and the consultant constitute a good match (French & Bell, 1999). Contracting involves establishing mutual expectations; reaching agreement on expenditures of time, money, resources and energy; and generally clarifying what each party expects to get from the other and give to the other (French & Bell, 1999). Diagnosing is the fact-finding phase, which produces a picture of the situation through interviews, observations, questionnaires, examination of organization documents and information, and the like; Burke observes that the diagnostic phase has two steps- gathering information and analyzing it (French & Bell, 1999). Feedback represents returning the analyzed information to the client system; the clients exploring the information for understanding, clarification, and accuracy; and the clients owning the data, their picture of the situation, and their problems and opportunities (French & Bell, 1999). Planning Change involves the clients deciding what action steps to take based on the information they have just learned; alternative possibilities are explored and critiqued (French & Bell, 1999). Intervention implements sets of actions designed to correct the problems or seize the opportunities (French & Bell, 1999)....