Tata Motors Limited is an Indian multinational automotive corporation headquartered in Mumbai, India. It is the eighteenth largest motor vehicle manufacturing company in the world by volume. Part of the Tata Group, it was formerly known as TELCO (TATA Engineering and Locomotive Company). Its products include passenger cars, trucks, vans and coaches. What are Business Excellence Models and why are they required? Business excellence is the systematic use of quality management principles and tools in business management, with the goal of improving performance based on the principles of customer focus, stakeholder value, and process management. Key practices in business excellence applied across functional areas in an enterprise include continuous and breakthrough improvement, preventative management and management by facts. Some of the tools used are the balanced scorecard, Lean, the Six Sigma statistical tools, process management, and project management. Business Excellence Models are models which are developed on the above philosophy. Generally, it is a national/international body which formulates these models for widespread adoption of the concepts of business excellence, which ultimately leads to improved national economic performance. What is Tata Business Excellence Model (TBEM)?
The TBEM model is based on the Malcolm Baldridge National Quality Award for business excellence and principles of Balanced Score Card. It contains elements that enable companies following its directives, to capture the best of global business processes and practices. The model helps the companies to learn the ability to evolve and stay in step with ever-changing business performance parameters. The TBEM matrix is used for the organisational self-assessment of Tata companies, recognition and awards, and for providing feedback to applicants. It helps improve business excellence practices, capabilities and results. It facilitates communication with a common language of...
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