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Workplace Violence
Case Study 1

Workplace violence
Problem definition
Workplace violence is any act of physical violence, threats of physical violence, harassment, intimidation, or other threatening, disruptive behavior. It can occur at or outside the workplace and can range from threats and verbal abuse to physical assaults and homicide, one of the leading causes of job-related deaths. However it manifests itself, workplace violence is a growing concern for employers and employees nationwide. Workplace violence can affect or involve employees, visitors, contractors, and other non-Federal employees. Justification for problem definition

There are many factors causing workplace violence; at an individual level, within a given population, it is possible to attribute various probabilities of violence to each member of this population based on their personal characteristics. However, the validity, reliability and accuracy of these probabilities are as yet far from guaranteed. The data available make it possible to estimate in a relatively reliable manner that the risk of workplace violence is high for certain population groups with the following characteristics: * Having had a violent past

* Having had a difficult childhood due to maladjusted parents, a stormy relationship with family and a school life marked by failure * Having problems with psychotropic substance abuse, especially alcoholism * Suffering from a serious mental illness, the symptoms of which have neither been correctly diagnosed nor treated with appropriate therapy * Being in a situation which is likely to lead to violent acts against oneself or others, such as having access to firearms.

List of alternative course of action
 The attacker usually fits into one of the following categories: a staff member, a client or customer, or a third party or visitor from outside the organization. The following traits generally describe the victim of workplace violence: * Wearing a...
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