Arctic Mining Consultants is a mining company that deals with mineral exploration. In this case study, the project given is staking 15 claims in Eagle Lake, Alaska. The project Manager was Tom Parker, who has a wide experience and specialized knowledge in all nontechnical aspects of mineral exploration. He is a geological field technician and field coordinator for Arctic Mining Consultants. He assigned his previous field assistants John Talbot, Greg Boyce and Brian Millar to help him complete the project. The job required them to stake at least 7 lengths each day in order to be completed on time. However, the whole team has became very tense and agitated, especially Tom Parker, as the deadline was just around the corner and there’s still many to be finished within the limited time. The problem became worse with the way Tom managed and treated his team. The only motivation to the team was the $300 bonuses promised by the company when the job is done on time, otherwise, they might wished to give up already. This happened because working as a field assistant and in long-working hours only giving them low wages, which is considered unreasonable compared to what they have to do. During the eight hard days, everything had actually proved the strengths and weaknesses of each of the team members, including Tom.
Summary of Case
Tom Parker - geological field technician & field coordinator -wide experience and specialized knowledge in all nontechnical aspects of mineral exploration. John Talbot - Previously worked with parker as field assistants Greg Boyce - Previously worked with parker as field assistants Brian Millar - Previously worked with parker as field assistants
-During the project
-After the project:
John Talbot - works full-time with the company.
Greg Boyce - sometimes does staking for Arctic.
Brian Millar - never work for AMC again, even being offered.
Case analysis symptoms
1) What symptom(s) exist in this case to suggest that something has gone wrong? The symptom(s) to suggest are: a) Depression
In the case we might identified some depression went around especially between Parker and Millar. Depression may be described as feeling sad, blue, unhappy, miserable, or down in the dumps. Parker and Millar express this through a wide variety of moods, such as irritability, anger and sadness. Like Parker, we can see that he was always in an angry mood towards his crew. The pressure to complete the job at the right time has made him forgot about the feelings of his employees and think wisely in making any decision or consideration. As for Millar, the pressure given by Parker tempered and his job has made him felt he has no value to him or to the group which makes him at the end has less interest to complete his job b) Low Productivity
With only a week to complete the job, everyone would have to complete average seven and a half lengths per day. However, starting from day 2, there has been problems especially for Boyce and Millar to achieve the target. Furthermore, there were not much improvements made from those person. c) Communication Problems
To have good communication both the speaker and listener should interact well with each other. However, there always be that every person can be a good speaker but fail when it comes to the listener part. This scenario also happened in this case where Parker, as a leader, was very good in giving instructions to his crew but he failed to listen carefully to his crew’s problems and suggestion. For example, Talbot suggested to Parker that he switched Millar’s area with his area as he thought that his area condition was better than Millar’s, and this could help Millar to perform better However, not only Parker refused to accept the suggestion, but he was also not even tried to consider it. Therefore, because of this kind of attitude, Parker also created communication problems with all his crew