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Nvq Team Leader

By | March 2013
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SHORT ANSWER QUESTIONS – M2.01 DEVELOPING YOURELF AS A TEAM LEADER

Candidate name
Candidate registration number

Understand the roles, functions and responsibilities of the team leader; and the limits of his/her authority and accountability

Briefly describe four responsibilities of a team leader(4 marks)

been in charge of a shift and leading the team
[pic]
starting the day in the office. Setting up tills and starting day on back office [pic]
placing orders both wet and dry.
[pic]
doing cash checks and doing the banking
[pic]

Give two examples of problems that are usually outside the limits of a team leader’s authority to deal with (2 marks)

carrying out a disciplinary
[pic]
someone stealing from the company
[pic]

Know how to seek, accept and respond positively to feedback on personal performance to improve workplace performance

Obtain feedback from others on your own performance as a team leader/potential team leader and use this feedback to identify one strength and one area for improvement (2 marks)

STRENGTH. I know the sec for the kitchen. I know what goes with each meal. [pic]
IMPROVEMENT. I need to thing before I speak. As I can make things worse[pic] by saying the wrong thing.
[pic]

Describe one thing that can be done to establish and maintain trust within a team (1 mark)

[pic]
keeping privet things privet
[pic]

Prepare a simple action plan to address areas needing improvement in own performance as a team leader/potential team leader (3 marks)

I need to listen to what has been said and think before I speak. [pic]
I need to not speak out of turn. And think about what actions may occur with [pic]
what I do say.
[pic]

[pic]

[pic]

[pic]

Total marks available for unit M2.01 (12)Marks required to pass6 +

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