Nvq Level 2

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CU1515 – Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings.

1 – Understand why communication is important in the work setting. 1.1 – Identify different reasons why people communicate. There are many different reasons why people communicate. When communicating during teamwork effective communication is essential to ensure that you all work together to create the best provision for the person. Below I have listed different reason people might communicate: * Give information

* Receive information
* Give instructions
* Receive instructions
* Discuss a situation
* Make a point or outline a concern
* Express a need
* Negotiate
* Develop learning.
Below I have made a table that gives some reasons that adults and children in your setting may communicate. Reason for communication| Who may be involved|
To give parents information about daily activities of the setting including routines, visits and activities| Manager/ parents/ early years practitioners| To communicate child’s progress in their learning| Early years teachers/ practitioners/ adults| To share information about the children| Early years teams/ parents| To provide training about aspects of early years| Manager/ visiting professionals| To encourage positive behaviour | Early years practitioners/ children| In regular team meetings about daily running of setting | All team practitioners|

1.2 – Explain how effective communication affects all aspects of own work. In the setting, effective communication is at the centre of everything you do. There will be many different aspects of your role for which you will need to be able to communicate well. Effective communication will make your role work and will enable you to develop your role as a practitioner working with children and young people. I have made a diagram below to consider aspects in my role that may need me to communicate effectively. Partner with parents whose children you are caring for.

Partner with parents whose children you are caring for.

Performance managed by line manager.
Performance managed by line manager.
Colleague to people in your team
Colleague to people in your team
Trainee or student with a tutor, mentor or assessor
Trainee or student with a tutor, mentor or assessor
Key worker to group the children
Key worker to group the children

Effective communication is a two way process. The person communicating has to send the right message, but also needs to make sure that it is being correctly received and understood by the other person or people. Communication involves talking or verbal communication, and non-talking or non-verbal communication. To communicate effectively you will need to:

* Be very clear about what you are trying to say
* Ensure that the person you are talking to understands what you are saying to them * Have a report with the child or adult you are communicating with * Try to consider the other child’s or adult’s point of view. If you communicate effectively three major aspects of your work will benefit. They are: * Your relationship with the children

* Your relationship with colleagues
* Your relationship with parents.

1.3 – Explain why it is important to observe an individual’s reactions when communicating with them. When communicating with children or adults it is important to take into account how that individual is feeling and what they want to say. You can do this by carefully observing a variety of reactions. Some adults or children are confident enough to express themselves verbally, but for some you may only be able to gauge their response by observing their facial expressions, body language or what they do not say. When observing reactions, here are some pointers:

* You will discover that individual reactions may relate to personality, culture or religion * Sometimes you will have to adapt the way you...
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