PERFORMANCE INDICATORS AND STRATEGIC OPTIONS
PERFORMANCE INDICATORS (2013)
| STRATEGIC OPTIONS
PHP. 5 MILLION NET PROFITS ANNUALLY
| 1. Train all employee and staff that would make them gainfully in the restaurant. 2. Operate the restaurant with full cooperation of employees, staff and owner. 3. Restaurant should establish business venture that would yield substantial profits and share to the owner/ investors.
| 30% numbers of repeated customers
| 1. Make the foods at a good price that affordable to the customer. 2. Improve the taste and the feature of the food. 3. Give the customer a exceeding service. 4. Approach customers with a big smile. 5. Make the restaurant have a good ambiance to make the customer feel comfortable and relax
| 15 (number of service crew increase
| 1. Hire an additional service crew to make the service more faster 2. Service crew must be a college graduate with a background of cooking and restaurant management. 3. Service crew must be good in communicating skills. 4. Designate each crew to their respective task but according to their special skills.
| 4 ( number of employees being promoted
| 1. Evaluate employees and rate them according to their performance. 2. Promoting employees according performance rating that is given by the supervisor. 3. Employees to be promote must be qualified must fit to the job description.
| 1( number of advertisement)
| 1. Advertise the food and products of the restaurant using the social media. 2. Advertise the food through friends, neighbors, family and relatives.
STRATEGIC OPTIONS AND ACTION PROGRAM MATRIX
| ACTION PROGRAM
No.1 Train all employee and staff that would be gainfully in the restaurant
| 1.1 Sending employee to attend seminars related in management. 1.2 Send the chef or cook to cooking lesson to improve his/ her cooking skill. 1.3 Train some service crew an interpersonal skill.
| No.2 Improve the...
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