Novartis Human Resource Management

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Chapter 1: Introduction to Human Resource Management

Multiple Choice

1. The basic functions of management include all of the following except _____. a. planning
b. organizing
c. motivating
d. leading
e. staffing
(c; moderate)

2. The management process is made up of _____ basic functions. a. three
b. four
c. five
d. eight
e. ten
(c; moderate)

3. Which basic function of management includes establishing goals and standards, developing rules and procedures, and forecasting? a. planning
b. organizing
c. motivating
d. leading
e. staffing
(a; easy)

4. What specific activities listed below are part of the planning function? a. giving each subordinate a specific task
b. recruiting prospective employees
c. training and developing employees
d. developing rules and procedures
e. all of the above
(d; moderate)

5. Lin spends most of her time at work setting goals and standards and developing rules and procedures. Which function of management does Lin specialize in? a. planning
b. organizing
c. motivating
d. leading
e. staffing
(a; easy)

6. Which basic function of management includes delegating authority to subordinates and establishing channels of communication? a. planning
b. organizing
c. motivating
d. leading
e. staffing
(b; easy)

7. What specific activities listed below are part of the organizing function? a. giving each subordinate a specific task
b. recruiting prospective employees
c. training and developing employees
d. developing rules and procedures
e. all of the above
(a; moderate)

8. Which basic function of management includes selecting employees, setting performance standards, and compensating employees? a. planning
b. organizing
c. motivating
d. leading
e. staffing
(e; easy)

9. What specific activities listed below are part of the staffing function? a. giving each subordinate a specific task
b. maintaining morale
c. recruiting prospective employees
d. developing rules and procedures
e. both b and c
(c; moderate)

10. Which basic function of management includes setting standards such a sales quotas and quality standards? a. planning
b. organizing
c. controlling
d. leading
e. staffing
(c; easy)

11. What specific activities listed below are part of the controlling function? a. giving each subordinate a specific task
b. recruiting prospective employees
c. training and developing employees
d. developing rules and procedures
e. checking to see how actual performance compares with standards (e; moderate)

12. _____ is the process of acquiring, training, appraising, and compensating employees, and attending to their labor relations, health and safety, and fairness concerns. a. Human Resource Management

b. Labor Relations
c. Industrial Psychology
d. Organizational Behavior
e. Organizational Health and Safety Management
(a; easy)

13. Human resource management is _____.
a. the concepts and techniques used to control people at work b. the process of organizing work activities
c. the process of identifying countries with cheaper labor costs and relocating jobs to those countries d. the process of acquiring, training, appraising, and compensating employees, and attending to their labor relations, health and safety, and fairness concerns e. all of the above

(d; moderate)

14. _____ is the right to make decisions, to direct the work of others, and to give orders. a. Leadership
b. Authority
c. Delegation
d. Management...
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