Note for Communication Skills

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Definition of communication
The sharing of information between two or more individuals or groups to reach a common understanding. “Communication is an exchange of facts, ideas, opinion or emotions, by two or more persons” - Koontz and O’Donell. “Communication is any behavior that results in an exchange of meaning ” – The American Management Association. Two-way process of reaching mutual understanding, in which participants not only exchange (encode-decode) information but also create and share meaning.

Why do individuals need to communicate with each other ?
Information if not shared is of no use.
Communication plays a pivotal role in information sharing.
Individuals working together in the same organization need to speak to each other to keep themselves abreast with the latest developments in the organization. It is practically not possible for an individual to do everything on his own. He needs a medium which helps him discuss various ideas and evaluate pros and cons of proposed strategies with people around. Here comes the role of communication. It is essential for the managers to communicate amongst themselves and also with their team members. It is important not only to communicate but effectively communicate. Effective communication is the key to success in today’s world. Why is Managerial Communication Important at the Workplace?

Communication is necessary for the exchange of ideas amongst employees within the organization. Healthy discussions must be promoted at the workplace for better and quicker results. A brilliant idea if not shared is of no use. Managers must communicate amongst themselves to reach to ideas which would not only benefit their teams but also the organization on the whole. Managerial communication is essential at the workplace to achieve targets within the desired time frame. An individual doing things all alone would definitely need more time as compared to employees working as a team. Managers must communicate effectively with their team members to make them understand their key responsibility areas and what all is expected out of them. Effective communication ensures proper delegation of work amongst team members. Effective communication also reduces duplicacy of work. A manager must know what the other teams are up to? One needs to keep himself abreast of the latest developments in the organization. This is possible only when an employee communicates effectively with other people in the organization. Managers must communicate with their team members to understand and address their grievances and problems. Queries should be resolved at the initial stages only to avoid critical problems later on. Team members should have the liberty to talk to their team managers. Communication can be done either through verbal communication or written modes of communication. Managers can communicate with their subordinates and vice a versa through emails, notices, circulars and so on. Emails are considered to be one of the most reliable sources of communication as one can always refer to previous mails anytime in future. Managerial communication also helps managers set goals and targets for themselves and organization. The objectives of a team cannot be set by a single employee. One needs to interact with all the related employees to assign targets for team members and also set goals for the organization. Managerial communication plays a crucial role at the times of crisis. During critical solutions each employee irrespective of his level in the hierarchy and designation needs to come on a common platform, communicate with each other effectively and help the organization come out of tough times easily. Effective communication in simpler words works as a lifeline during emergency situations and binds...
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