Nonverbal Communication and Appropriate Eye Contact

Topics: Nonverbal communication, Eye contact, Facial expression Pages: 2 (301 words) Published: March 6, 2013
1. Greeting the client can be fairly informal
* Hello Joshua please sit down – indicate a chair facing the clock * My name is josh – Addressing clients by their first name can go a long way towards helping them feel comfortable and accepted and introducing yourself by your first name can help to break down the barriers of un-equality 2. Although our sessions are confidential, I reserve the right to break confidentiality if you provide me with information that appears to indicate an immediate threat to your own life or health or anyone else 3. Joshua perhaps you would like to tell me in your own time what has prompted you to come and see me 4. Joshua we have about 30minutes to talk together today for the session 1:2

Non Verbal communication is an important element by letting clients know that they are being attended to by * Leaning forward or pulling the chair slightly closer to the client to convey interest * Appropriate eye contact

* Nodding
* Mirroring clients, facial expression and gestures
* Maintaining a calm body posture

Verbal Communication
* Asking effective questions
* Asking open ended questions
* Paraphrasing
* Reflections of feelings
I saw a client called Lydia as a exercise in the class in a relaxed, natural attitude I adapt an open posture, appropriate eye contact was maintained, mirroring using words like It sounds like few times, nodding where appropriate and facial expressions with a calm body gesture

Ending the Session – it is important to end sessions on time, when a session is nearing on end to say something like we have 10minutes left of this session. Summarise what was discussed and closing sentences need to be clear and should indicate that it’s time to end a session – like we have come to the end of our time
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